Property Manager

A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you.

We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients.

To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart.

As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in.

You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly.

You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes.

As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners.

This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage.

What you'll bring:

• A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued.
• A strong track record of building great relationships and communicating clearly with residents, colleagues and partners.
• A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents.
• The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers.
• Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines.
• Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners.
• Demonstrable experience in a similar property or housing management role.
• The ability to manage fast-paced move-ins independently, accurately and with attention to detail.
• Experience in raising maintenance issues and managing repairs through to full completion.
• An understanding of how to maximise rental income and minimise void periods, supporting wider business performance.
• A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations.
• Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money.
• The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations.
• Confidence in leading resident and stakeholder engagement, helping build a positive, connected community.

What Skills You Will Have:

• Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise.
• A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment.
• Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations.
• Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365).
• Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents.
• A broad understanding of tenancy and housing management responsibilities.
• In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes.
• A solid understanding of legal procedures relating to breaches of tenancy and rent arrears.
• Experience conducting regular estate inspections, with the ability to independently identify risks to residents.
• The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations

Salary

Contract Type Permanent - Full Time - 35 hours

Salary: £36.039 per annum to £40.000 per annum (London weighted salary)

Working Location: Wexham Slough

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme