Part Time Account Manager (30 Hours)

Job Title: Account Manager (30 Hours) Location: HarrogateSalary: £13.00 per hourHours: 30 hours per week, Monday - Friday (flexible) Looking for a role where no two days are the same? Want to be part of a friendly, fast paced team where your contribution actually matters? This could be just what you're after. We're working with an established business in Harrogate that's on the lookout for an Account Manager to take ownership of customer relationships while supporting the smooth day to day running of operations. If you're organised, people focused and love building strong client relationships, you'll fit right in.Your duties as Account Manager:

• Acting as the main point of contact for customers, handling queries, orders and ongoing account activity
• Proactively managing accounts to ensure high levels of customer satisfaction, retention and repeat business
• Identifying opportunities to upsell and cross sell products and services
• Conducting regular customer check ins to understand needs and provide solutions
• Managing customer orders and creating accurate quotes using a CRM system
• Setting up and maintaining customer accounts, ensuring all information is accurate and up to date
• Delivering excellent customer service and resolving issues quickly and effectively
• Keeping customers informed with delivery updates and coordinating with internal teams
• Supporting general administrative and operational tasks to ensure smooth day to day running

Experience Required:

• Experience in account management, customer service, sales support or a similar role
• Strong relationship building skills with a customer first mindset
• Confident communicator, both over the phone and via email
• Highly organised with the ability to manage multiple accounts and priorities
• Great attention to detail
• Confident using CRM systems, Microsoft Office and general IT
• Able to stay calm under pressure and adapt when needed
• A team player who can also work independently
• Full UK driving licence and access to your own vehicle

In return, you'll earn £13 per hour while being part of a supportive, down to earth team where your contribution genuinely matters. This is a varied role that offers real responsibility and autonomy, giving you the chance to build your skills and grow in a positive, fast paced environment. Alongside this, you'll enjoy a great workplace culture and a range of benefits that make this a rewarding place to work!Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.