Receptionist

Job Title: Receptionist

Industry: Construction
Location: Luton
Reports To: Office Manager / Operations Manager

Job Purpose

The Receptionist serves as the first point of contact for clients, suppliers, and visitors, ensuring a professional and efficient front-of-house operation. Within a construction environment, this role also supports administrative functions and helps coordinate communication across site teams and the office.

Key Responsibilities

• Greet and welcome visitors, clients, and contractors in a professional manner
• Answer, screen, and direct incoming phone calls and emails
• Manage incoming and outgoing post, deliveries, and courier services
• Maintain a tidy and organised reception and office area
• Schedule meetings, appointments, and manage meeting room bookings
• Provide administrative support to project managers and office staff
• Assist with document control (e.g., filing permits, drawings, health & safety documents)
• Maintain records of site visitors and ensure compliance with sign-in procedures
• Order and manage office supplies and PPE stock as required
• Support onboarding of new staff and contractors (e.g., issuing passes, basic inductions)

Key Skills & Experience

• Previous experience in a receptionist or administrative role (construction industry preferred)
• Strong communication and interpersonal skills
• Professional and approachable manner
• Good organisational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information with discretion
• Familiarity with construction terminology or document control systems is an advantage

Personal Attributes

• Reliable and punctual
• Proactive and able to work independently
• Calm under pressure in a busy environment
• Strong attention to detail
• Team-oriented with a flexible attitude

Working Conditions

• Office-based within a construction company environment
• May involve interaction with site teams, contractors, and external stakeholders