JRM Group

Job Title: Receptionist Industry: Construction Location: Luton Reports To: Office Manager / Operations Manager Job Purpose The Receptionist serves as the first point of contact for clients, suppliers, and visitors, ensuring a professional and efficient front-of-house operation. Within a construction environment, this role also supports administrative functions and helps coordinate communication across site teams and the office. Key Responsibilities Greet and welcome visitors, clients, and contractors in a professional manner Answer, screen, and direct incoming phone calls and emails Manage incoming and outgoing post, deliveries, and courier services Maintain a tidy and organised reception and office area Schedule meetings, appointments, and manage meeting room bookings Provide administrative support to project managers and office staff Assist with document control (e.g., filing permits, drawings, health & safety documents) Maintain records of site visitors and ensure compliance with sign-in procedures Order and manage office supplies and PPE stock as required Support onboarding of new staff and contractors (e.g., issuing passes, basic inductions) Key Skills & Experience Previous experience in a receptionist or administrative role (construction industry preferred) Strong communication and interpersonal skills Professional and approachable manner Good organisational and multitasking abilities Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to handle confidential information with discretion Familiarity with construction terminology or document control systems is an advantage Personal Attributes Reliable and punctual Proactive and able to work independently Calm under pressure in a busy environment Strong attention to detail Team-oriented with a flexible attitude Working Conditions Office-based within a construction company environment May involve interaction with site teams, contractors, and external stakeholders