Customer Order Management Administrator

Kinetic PLC are proud to be supporting one of our clients in the recruitment of an Order Processing Administrator to join their team at their Peterborough site.

This is a temporary opportunity to provide essential administrative support to the Customer Order Management team. The role is non-customer facing and focuses on processing orders, maintaining accurate data, and supporting the full order lifecycle to ensure smooth operations.

Location: Peterborough (Hybrid - 3 days onsite)
Contract: 6 months
Start Date: May 2026
Pay Rate: 12.82 per hour
Hours: 37.5 per week (flexible office hours)

Key Responsibilities
Process customer orders accurately and within set deadlines
Allocate parts to orders within internal systems
Prepare and distribute export and shipping documentation
Maintain and update customer and order data to ensure accuracy
Carry out data cleansing activities across systems
Support order lifecycle tasks such as new customer setup and credit/debit processing
Produce and distribute internal reports
Provide general administrative support including filing, scanning, and document handling
Identify and escalate any issues or delays in a timely manner
Suggest improvements to processes where possible

Performance Expectations
Achieve a high level of accuracy in order processing
Process around 24 orders / 90 lines per day
Complete the majority of service requests within 4 hours
Develop knowledge across multiple regions

Skills & Experience
Previous experience in order management or a similar role is beneficial
Comfortable carrying out repetitive tasks with strong attention to detail
Good IT skills, including Microsoft Office
Well organised with the ability to manage workload effectively
Able to follow processes and work within structured guidelines

Key Competencies
Results-driven with a focus on meeting targets
Clear and effective communication skills
Strong attention to detail and accuracy
Willingness to learn and develop
Understanding (or willingness to learn) of order processing and systems

Education
GCSEs (or equivalent) or relevant work experience

Kinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing, and technical industries.

Kinetic plc treats all applications confidentially and reviews all submissions. Those that do not meet the specification may not be contacted, but their CV will be retained for consideration against future opportunities.