New Business Executive - Law Firm

New Business Executive - Law Firm Whitechapel, London (with occasional travel to Clapham Junction) Full-time About the Firm An established and highly regarded London law firm with over 90 years of history is seeking a New Business Executive to join its growing Property Department. The firm is recognised by leading legal directories including Chambers UK, The Legal 500, and The Times Top 250 Law Firms, and is known for its commitment to excellence, diversity, and employee wellbeing. With offices across London, the firm provides a broad range of legal services to both private and legal aid clients, with a strong emphasis on training, supervision, and work-life balance. The Role This is a key position within the Residential and Commercial Property and Probate team, combining sales, client care, and compliance. You will act as the first point of contact for prospective clients and introducers, responsible for converting enquiries into instructions while ensuring a smooth and compliant onboarding process. Key Responsibilities

• Respond to new client and introducer enquiries via phone, email, and online channels
• Qualify prospects and assess their legal service needs
• Track and follow up leads to maximise conversion opportunities
• Provide tailored information, proposals, and fee estimates
• Promote and upsell property services confidently over the phone
• Manage the client onboarding process from initial enquiry through to file opening
• Conduct AML checks, ID verification, and source of funds/wealth assessments
• Work closely with fee earners to ensure smooth matter handover
• Maintain accurate records of leads, conversions, and marketing sources
• Support business development and identify cross-selling opportunities
• Meet agreed targets for new client acquisition and revenue growth

About YouEssential:

• Minimum 2 years' experience in sales and/or client relationship management (ideally within legal or professional services)
• Proven track record of meeting or exceeding targets
• Experience in an office-based role (e.g. legal admin, secretarial, or similar)
• Strong communication and organisational skills
• High attention to detail and ability to manage multiple priorities
• Confident building relationships with clients and colleagues
• Comfortable working with compliance processes (AML, onboarding, etc.)
• Proficient in IT systems, ideally with experience using a CMS or CRM

Desirable:

• Experience within a law firm environment
• Knowledge of legal compliance and onboarding procedures
• Familiarity with practice management systems

Key Skills

• Excellent client care and professional approach
• Strong interpersonal and communication skills
• Commercial awareness and target-driven mindset
• Negotiation and analytical thinking
• Time management and organisation
• High level of accuracy and attention to detail

Why Apply?

• Join a respected and growing legal practice
• Work in a supportive, inclusive environment
• Access ongoing training and professional development
• Benefit from a strong focus on wellbeing and work-life balance
• Contribute to a high-performing and collaborative team

If you're a motivated, client-focused professional who enjoys turning enquiries into opportunities and delivering exceptional service, this is an excellent opportunity to take the next step in your career.