Housing Officer

An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community.

Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch.

Key Responsibilities of a Housing Officer:

• Provide day-to-day housing management support across designated neighbourhood patches
• Carry out estate inspections, home visits, and resident appointments
• Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools
• Complete administrative duties efficiently alongside community-based work
• Work collaboratively with colleagues and partner agencies to deliver effective housing services
• Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required
• Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services
• Monitor and manage rent accounts, working with income teams to prevent and address arrears
• Identify safeguarding concerns and make appropriate referrals in line with organisational policies

Ideal Candidate:

• Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management
• Able to work independently and manage a varied workload with minimal supervision
• Confident working in the community and engaging with residents face-to-face
• Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar)
• Well organised, with the ability to balance visits, casework, and administrative responsibilities
• Full UK driving licence and willingness to travel across patch

Benefits of this Housing Officer role:

• Competitive salary (dependent on experience)
• Hybrid working arrangement
• 25 days annual leave plus bank holidays (increasing annually up to 30 days)
• Option to buy or sell annual leave
• 3 additional wellbeing days plus 2 paid volunteering days
• Generous matched pension scheme up to 12%
• Life assurance (4x salary)
• Enhanced maternity, paternity, and adoption pay
• Options for private medical insurance, dental cover, and critical illness cover
• Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service

If this Housing Officer role is of interest, please apply or contact (url removed)