Customer Success Manager (SaaS)

Customer Success Manager (SaaS)

Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term growth.

This is a hands-on, client-facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment.

The Role

The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will lead implementation of the platform, analyse performance data, support ongoing projects, and identify opportunities for upsell and account growth.

Key responsibilities include:

• Managing customer onboarding and implementation of the SaaS platform
• Acting as the main point of contact for customers and building trusted relationships
• Using Excel extensively to analyse customer data, performance metrics, and outcomes
• Turning data insights into clear, actionable recommendations
• Supporting and coordinating customer-led projects
• Identifying upsell and expansion opportunities in partnership with internal teams
• Providing ongoing support and ensuring high levels of customer satisfaction and retention

Requirements

• Experience in Customer Success, Account Management, Implementation, or a related SaaS role
• Strong Excel skills, including data analysis, reporting, and handling large datasets
• Confident working directly with customers and managing multiple accounts
• Analytical and commercially minded, with the ability to spot growth opportunities
• Organised, proactive, and comfortable working in a fast-paced startup environment

The Opportunity

• Join a high-growth SaaS business scaling at 300% year-on-year
• Play a key role in customer delivery, data analysis, and commercial expansion
• Work closely with an ambitious leadership team in a rapidly evolving business
• Strong scope for development and progression as the company continues to scale

If this sounds like the right next step for your career, applications are welcomed.

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