Service Advisor - Automotive Dealership

Automotive Dealership Service Advisor

Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms.

If you've also worked in the following roles, we'd also like to hear from you: Customer Service Advisor, Aftersales Advisor, Service Receptionist, Automotive Customer Advisor, Car Dealership Customer Service Advisor

SALARY: £35,000 OTE (includes a Basic Salary of £28,300 per annum) + Generous Benefits (see below)

LOCATION: Croydon, South London

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment.

As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey.

Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention.

This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience.

DUTIES

Your duties as the Automotive Dealership Service Advisor include:

• Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactions
• Service Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflow
• Repair Estimates: Provide accurate pricing, timescales and explanations for vehicle maintenance and repair work
• Aftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informed
• Upselling Services: Promote additional work identified through vehicle health checks and sell service plans
• Customer Query Resolution: Handle customer concerns and queries promptly to maintain high satisfaction levels
• Invoice Processing: Prepare, explain and process invoices and payments accurately
• CRM & Systems Use: Maintain accurate records using CRM systems and dealership software
• Customer Retention: Encourage feedback and follow-up contact to build long-term customer relationships

CANDIDATE REQUIREMENTS

• Previous experience in an automotive, dealership or service advisor / aftersales role
• Strong customer service and communication skills with a professional approach
• Experience using CRM systems, booking platforms or internal service systems
• Ability to work in a fast-paced environment and manage multiple priorities
• Good organisational skills and attention to detail
• Experience handling customer queries, concerns or complaints
• A proactive approach to upselling services and identifying customer needs
• Competent IT skills including Microsoft Office and digital systems

BENEFITS

• Company car scheme with insurance, servicing and breakdown cover
• Discounts on vehicles, servicing, MOTs, parts and tyres
• Employer pension contribution of up to 7%
• 22 days annual leave rising to 26 days plus bank holidays
• Access to a discount portal with a wide range of deals
• Enhanced family-friendly leave policies
• Employee Assistance Programme and wellbeing support
• Occupational health support
• Personal accident insurance
• Training and development opportunities
• Shared incentive plan
• Health cash plan
• Paid sick leave after probation

The company is proud to be an equal opportunity employer. They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14625

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