Donor Request Coordinator (CT)

Donor Request Coordinator (CT)
Location: Chiswick, London
Salary: 34,000 per annum
Contract Type: Full-time, Permanent

Hours 37.5 hours per week (Monday-Friday, 9am-5pm)

Role Overview

We are looking for a warm, empathetic individual with strong communication skills and a natural ability to build relationships.

The Donor Request Coordinator (CT) plays a key role in managing the pre-donation (Confirmatory Typing) stage of the stem cell donation process. This involves coordinating high volumes of donor requests, liaising with medical professionals and international registries, and supporting donors through the early stages of their donation journey.

The role requires excellent communication skills, strong attention to detail, and the ability to manage sensitive information in a fast-paced environment.

Key Responsibilities

• Coordinate high volumes of confirmatory typing requests, including donor contact via phone, email, and written communication
• Arrange and manage blood testing, reviewing results and liaising with laboratories and registries
• Work closely with physicians to assess donor suitability and escalate complex cases where required
• Provide clear information to donors and obtain informed consent for the donation process
• Maintain accurate and detailed records within internal systems
• Prioritise urgent cases and manage competing deadlines effectively
• Coordinate with healthcare providers, laboratories, and international partners to ensure smooth processes
• Participate in on-call rota for occasional evening and weekend cover

Additional Responsibilities

• Support continuous improvement, quality assurance, and compliance with relevant regulations
• Assist with investigations into incidents and contribute to corrective actions

Experience & Knowledge:

• Previous experience in a busy administrative or coordination role
• Exposure to medical or healthcare environments (desirable)
• Understanding of confidentiality and data protection principles

• Strong organisational and multitasking abilities
• Excellent communication and interpersonal skills

• Experience using databases or CRM systems (or willingness to learn)

Working Hours & Benefits

• Hybrid Working - 3 days on site, 2 days from home
• 25 days annual leave plus public holidays (increasing with service)
• Pension scheme, life assurance, and employee assistance programme
• Additional benefits including cycle to work scheme, season ticket loan, and eye care support

For more information about the role, please contact Branwen Johns on (phone number removed) and email a copy of your CV.