Case Administrator-NPS

Job Title: Administrative Officer (AO) - Case Administrator
Location: (Apply online only) Borough High Street, London, SE1 1JD
Organisation: HM Prison and Probation Service - NPS Mitre House
Pay Rate: 14.41 per hour
Booking Number: (phone number removed)
Contract: Full-time, office-based until 31/08/2026 (potential to extend, not guaranteed)

please note-NPS carry out their own external vetting which sometimes can take a while.

We are currently recruiting for an Administrative Officer (AO) to join the Sexual Offending Unit within the London Probation Service. This is a vital administrative position supporting probation staff and individuals on probation through efficient and accurate processes.

The successful candidate will play a key role in maintaining administrative systems, ensuring compliance with policies, and supporting the wider team in achieving divisional objectives.

• Maintain accurate records on data management systems
• Log and process incoming referrals from start to allocation
• Set up and manage group information within systems
• Provide administrative support to assigned groups
• Update systems with session details and feedback
• Create, print, and send correspondence
• Schedule appointments and manage diaries
• Follow up on outstanding referrals
• Upload and manage media content
• Issue travel warrants and maintain logs
• Provide reception cover during evening reporting (Mitre House / Marylebone when required)
• Attend meetings as required

Skills & Behaviours

• Strong organisational skills with the ability to prioritise workload and meet deadlines
• Confident communicator with good spoken and written English
• Team player with a proactive and professional approach
• Commitment to equality, diversity, and inclusion

Abilities

• Comfortable using databases and IT systems
• Proficient in Microsoft Word with basic Excel skills
• Good attention to detail and numerical accuracy

Experience

• Strong communication skills with the ability to engage with a wide range of individuals
• Ability to work independently and use initiative
• Experience working in administrative or support roles

• Candidates will be subject to security and identity checks
• All staff must adhere to strict confidentiality due to the sensitive nature of the role
• Compliance with all organisational policies, including equality and inclusion, is essential

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.