IT Field Engineer (Birmingham)

Focus Group

Home Based (Birmingham) with frequent travel across the West Midlands area

Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k)

If you're the kind of engineer who gets bored sitting at a desk - this one's for you.

Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We're growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.

Based from home in the Birmingham area, you'll be the face of Focus Group across the West Midlands region - visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.

No two days are the same. That's the point.

• Installing and configuring IT solutions across Windows, Azure, networking, and telephony
• Delivering onsite and remote support for SME to enterprise customers across the South West
• Leading fault resolution for time-critical hardware and service failures
• Playing a key role in multi-technology, multi-site project delivery
• Auditing and documenting client infrastructure with precision
• Collaborating with Project Managers, Service Desk, and 3rd Line Engineers

• Solid hands on experience in IT support or delivery
• Strong Microsoft stack knowledge - Windows Desktop, Windows Server, M365
• Experience with cloud technologies - Azure, Intune, SharePoint
• Networking fundamentals - firewalls, routers, switches, wireless
• A troubleshooter at heart - tenacious, solution focused, loves a challenge
• Full UK driving licence (essential)

• Previous MSP experience
• Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)

• Up to £35,000 base salary
• Company van provided
• Overtime and on-call allowances Clear progression routes - Team Leader, Solutions Engineer and beyond
• The backing of a $1bn technology business with real momentum

We're not a business standing still. We're scaling, acquiring, and investing in AI to redefine what great managed services look like. Our engineers are at the heart of that - trusted, technically stretched, and given the tools to do their best work.

If you're a self-starter who thrives on variety, loves solving real problems, and wants to grow with a business that's going places - we'd love to hear from you.

Home based - Birmingham area Regular travel across the Yorkshire