Administrator

We are currently looking for an Administrator to work in a busy office environment in the construction sector

This is a temporary contract for 4-6 months

Hours of work are 8.30am-4.30pm

The role is to provide efficient administrative support to the Customer Care team, ensuring homeowners of new build properties receive a high standard of service. The role involves coordinating customer queries, managing records, and supporting the resolution of post-completion issues in a timely and professional manner.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online systems.
• Log and manage customer service requests, defects, and complaints accurately within internal systems.
• Coordinate with site teams, contractors, and suppliers to schedule inspections and remedial works.
• Monitor progress of reported issues and ensure timely follow-up and resolution.
• Maintain accurate and up-to-date customer records and property information.
• Prepare and issue correspondence, reports, and documentation as required.
• Support the Customer Care Manager with administrative tasks, reporting, and data analysis.
• Ensure compliance with company policies, procedures, and relevant warranty standards.
• Assist with customer satisfaction surveys and feedback tracking.
• Liaise with internal departments (e.g., construction, sales, and technical teams) to resolve customer issues efficiently.

Key Skills and Experience

• Previous administrative experience, ideally within housing, construction, or property sectors.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication and customer service skills.
• High attention to detail and accuracy in data entry and record-keeping.
• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.
• Ability to work under pressure and meet deadlines.
• Problem-solving mindset with a proactive approach.