Business Support Team Manager

Migrant Help have an exciting opportunity to recruit a Business Support Team Manager to join our team!

Location: Homebased
Contract: Permanent
Salary: £43,138 About us:

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Business Support Team Manager role:

Part of the Business Support team, the Business Support Team Manager is a supportive and rewarding role at Migrant Help. You will provide day to day management of the team and will directly manage and coach the Business Support Team Leaders, with experience managing at department level. You will bring a wealth of experience in capacity and work force planning, data analysis and report writing. Experience is needed in managing multiple tasks with conflicting priorities and a pro-active approach towards managing change and improving administrative, reporting and data processes in line with any requirements as determined by the AIRE Senior Leadership Team / Heads of Service. You will need experience in managing and leading a fully remote team of 30+ staff, keeping them motivated, maintaining positive engagement, a positive working environment and high morale. There is an expectation to be able to attend our Dover Office a minimum of once per month.

If you have demonstrable experience of using initiative, taking ownership of your work and operating independently, with the confidence to lead the team and make decisions without close supervision, and are looking for a role that makes a difference we would love to hear from you!

Key responsibilities of our Business Support Team Manager:

• Effective planning of tasks and work allocation within the team against 30+ duties of various sizes and with conflicting priorities and deadlines. Tasks include investigations of complaints, subject access requests, inbox management, dashboard management, commissioning work to partner.
• Create and complete analysis on various performance data reports and present this to the senior leads for the team.
• Use data to inform decisions and performance management.
• Managing a fully remote team, encouraging engagement, keeping them motivated and maintaining high morale. Line managing a group of team leaders. Arranging regular team briefings/team meetings/training/workshops for training, learning and development of the team to maintain consistent and high-quality standard of work
• Act as the main point of contact for administrative support and contract delivery requirements within AIRE
• Be the lead contact and point of escalation for administrative, reporting and data related queries and resolution

The experience and skills you need

• Demonstrable experience in work force planning and capacity planning/management
• Demonstrable experience in data analysis and report writing
• Demonstrable experience in managing at department level
• Experience in managing conflicting priorities, multiple tasks and high profile deadlines
• Experience in managing a fully remote team
• Excellent self-organisational skills with a pro-active approach

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 4th May 2026

If you are interested in becoming our new Business Support Team Manager, please click 'APPLY' today. We look forward to hearing from you!

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Please note this vacancy may close early depending on applications received

As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.