Office Administrator

We are looking for a people focused Office Administrator to join our client's small, friendly and busy office team based in Henley-on-Thames. This is a varied and hands-on role, ideal for someone who enjoys working with people, systems and detailed administration in a supportive, family-friendly environment.

You will be the first point of contact for enquiries, supporting surveyors and engineers, managing schedules, and ensuring office systems and records are maintained accurately and efficiently.

The role is Monday to Friday 9am - 5.30pm, office based and is paying between £30k and £32k plus annual bonus and benefits including 25 days holiday.

Key responsibilities

• Act as the first point of contact for incoming phone calls, enquiries and queries
• Manage inboxes, including enquiries and manufacturer leads
• Screen enquiries to assess suitability and respond accordingly
• Raise job references and maintain accurate project records
• Book surveys into the surveying team's calendars and capture full survey details
• Raise invoices for surveys
• Schedule daily engineer appointments and prepare worksheets
• Rearrange engineers' diaries at short notice for emergencies
• Liaise with external servicing partners for overflow works
• Order materials and raise invoices relating to servicing and upgrades
• Maintain up-to-date files, site information and client records
• Greet visitors and handle deliveries when needed

Skills and Experience

• Friendly, professional and confident on the phone
• Interested in people
• Comfortable working with computer systems and project management tools
• Highly organised with excellent attention to detail, spelling and grammar
• Calm, flexible and adaptable during busy periods
• Proactive with a focus on improving processes
• Accurate with data entry and interested in planning and scheduling
• Commercially aware, with an eye on efficiency and profitability

Benefits

• Full-time, permanent position
• 25 days' paid holiday plus all Bank Holidays
• Company pension scheme
• Annual profit share
• Family-friendly, supportive company culture
• Variety of work with opportunities to progress
• Full training provided

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.