Head Housekeeper

Telford Single-Site Hotel

£30,742 per annum 40 hours per week 5 days out of 7

An exciting opportunity has arisen for an experienced Head Housekeeper to lead operations at a busy hotel site in Telford. This is a hands-on leadership role, ideal for someone who thrives on delivering high standards, building strong teams, and driving continuous improvement.

• Leading, motivating, and developing a high-performing housekeeping team
• Managing day-to-day operations including linen, stock, equipment, and workflows
• Ensuring excellent cleanliness standards through regular room inspections
• Maintaining health & safety compliance at all times
• Building strong, professional relationships with clients
• Monitoring performance, managing budgets, and driving cost efficiencies
• Recruiting, training, and coaching team members to reach their full potential
• Supporting business growth through reporting, meetings, and site expertise

• Proven experience in a senior housekeeping role within a hotel environment
• Strong leadership skills with a track record of managing teams
• Confident communicator with good IT skills
• Experience managing budgets, KPIs, and operational performance
• Solid understanding of health & safety regulations
• A calm, solutions-focused approach with the ability to work under pressure

• Knowledge of HR processes, recruitment, and workforce planning
• Experience using housekeeping or operational management systems
• Flexibility to support other sites when needed

• Honest, reliable, and professional
• A positive team player who leads by example
• Passionate about developing others
• Focused on continuous improvement and high standards

• Career development and progression opportunities
• Private medical insurance
• Full training and ongoing support
• Early access to a portion of earned wages
• Wellbeing support & confidential mental health assistance
• 5.6 weeks' holiday (pro rata)
• Workplace pension scheme (subject to eligibility)
• Life insurance after qualifying period

If you're a motivated housekeeping professional ready to take the next step in your career, this is a fantastic opportunity to make a real impact.