Business Co-ordinator

Job Title: Business Coordinator
Location: Derby, UK
Sector: Social Housing
Reporting To: Business Support Manager / Operations Manager

Salary: Up to 33,000 + Package (DOE)

The Business Coordinator plays a key role in supporting the efficient operation of a social housing organisation. This position involves coordinating administrative, operational, and customer-focused activities to ensure high-quality service delivery to residents and stakeholders. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Operational Support

• Coordinate day-to-day business activities across housing and property services teams
• Maintain accurate records, databases, and reporting systems
• Support the planning and delivery of projects, repairs programmes, and tenancy services
• Monitor service performance and assist in producing KPI reports

Customer & Stakeholder Engagement

• Act as a first point of contact for internal teams, residents, and external partners
• Handle enquiries professionally, ensuring timely resolution or escalation
• Support resident engagement initiatives and community programmes

Administrative Coordination

• Schedule meetings, manage calendars, and prepare documentation
• Process invoices, purchase orders, and budget tracking support
• Ensure compliance with organisational policies and regulatory requirements

Data & Reporting

• Collate and analyse data to support decision-making
• Produce regular reports on service delivery, complaints, and performance metrics
• Maintain confidentiality and ensure data protection standards are met

Compliance & Governance

• Support audits and compliance checks within housing services
• Assist in maintaining health & safety records and documentation
• Ensure adherence to social housing regulations and internal procedures

Essential:

• Previous experience in an administrative or coordination role
• Strong organisational and time management skills
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and meet deadlines

Desirable:

• Experience within social housing, property, or public sector
• Knowledge of housing management systems
• Understanding of regulatory frameworks in social housing

• Proactive and solution-focused
• High attention to detail
• Strong interpersonal skills and team collaboration
• Adaptable and resilient in a changing environment
• Commitment to delivering excellent customer service

• Competitive salary (dependent on experience)
• Pension scheme
• Flexible working options
• Generous annual leave entitlement
• Training and development opportunities

To apply please send your CV to (url removed)