Customer Service Administrator

Customer Service Administrator

Location: Eastleigh

Job Type: Full-time

Start Date: Immediate

We are currently recruiting for a Customer Service Administrator to join a small, family-run business based in Eastleigh, supplying products to the construction industry. This is a fantastic opportunity to become part of a close-knit, supportive team that prides itself on delivering high-quality customer service.

The company values reliability, enthusiasm, and a positive attitude. No task is too small, and every customer matters-so a genuine customer-focused approach is essential.

The Role

This is a varied and hands-on position where no two days are the same. Responsibilities will include general office administration alongside customer-facing duties:

• Answering incoming calls and responding to emails
• Taking customer bookings and processing orders
• Data entry and maintaining accurate records
• Preparing and distributing correspondence
• Assisting with basic bookkeeping tasks
• Using Microsoft Office (Word, Excel, Outlook) to create and manage documents
• Serving customers both face-to-face and over the phone
• Replenishing stock and organising storage areas
• Maintaining cleanliness and organisation of shared spaces
• Providing general administrative support as required

The Ideal Candidate

We are looking for a motivated and adaptable individual who thrives in a busy environment. You will be:

• Highly organised with strong attention to detail
• Confident communicating with customers and colleagues
• Proactive, with the ability to work independently and take ownership of tasks
• A strong problem-solver with a "can-do" attitude
• Comfortable working in a hands-on environment (please note this can occasionally be dusty or muddy due to the nature of the business)
• A team player with a good sense of humour

Previous experience in an administrative or customer service role would be advantageous but is not essential for the right candidate.

Additional Information

• Free on-site parking
• Friendly, relaxed working environment

Due to the high volume of applications expected, we regret that we may not be able to respond to every applicant individually. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.