Command Centre Lead

Here we have a great opportunity to join our team as a Technical Command Centre Lead! As a Technical Command Centre Lead, you will be responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events.

The role works across Service Providers, internal delivery teams, security operations, and business stakeholders to ensure end to end service performance and resilience.

This role requires you to be based on site in Preston 5 days per week.

Your role

• Lead the day-to-day technical operation of the Command Centre, ensuring effective monitoring, escalation, and decision making
• Act as the technical authority during Major Incidents (Sev 1 / Sev 2), directing investigation, resolution, and recovery activities
• Maintain overall situational awareness and control across infrastructure, applications, networks, and security domains
• Provide operational technical leadership during Major Incidents, Disaster Recovery events, and key business events
• Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration
• Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked
• Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively observed
• Drive the use of dashboards, analytics, and AIOps to identify trends, reduce noise, and prevent recurring incidents
• Work with Service Providers to improve event management and service visibility
• Coordinate and direct Service Providers and internal teams during live operational events
• Act as the central escalation point for technical issues impacting business critical services
• Provide clear, concise technical updates to senior stakeholders and leadership
• Ensure adherence to ITSM processes (Incident, Problem, Change, Event Management)
• Support change assurance during high risk or business critical changes
• Identify operational improvement opportunities and contribute to service maturity initiatives

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Strong experience in Command Centre, NOC, SOC, or Major Incident Management environments
• Broad cross tower technical understanding (infrastructure, networks, applications, cloud, security)
• Proven ability to lead and make decisions under pressure during critical incidents
• Experience coordinating multiple Service Providers in a SIAM or multi supplier model
• Excellent stakeholder communication skills, including senior and executive audiences
• Experience with ServiceNow (ITSM, ITOM, AIOps) and enterprise monitoring tools
• Background in large scale, 24x7 operational environments
• Knowledge of IT service continuity and disaster recovery processes

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and

Please opt in during the application process.

Your security clearance and pre-employment checks

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Make it real - what does it mean for you?

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be joining one of the World's Most Ethical Companies , as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Make it real.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real