IT Support Apprenticeship - 18 month fixed term contract

IT Support Apprenticeship - 18 month fixed term contract

Are you passionate about technology and eager to play a crucial role in keeping complex systems running smoothly? Join us as an IT Support Apprentice and help power the information and communication technology that drives Amazon's operations.

As an IT Support Apprentice, you'll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second line support. You'll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.

You'll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These fast paced, highly energized environments are perfect for those who thrive on learning, problem solving, and making a real impact.

Working alongside experienced IT professionals, you'll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.

What You'll Do

• Provide first and second line technical support to internal users
• Install, configure, and maintain IT hardware and software
• Use diagnostic tools to troubleshoot and resolve network or system issues
• Monitor performance, apply security updates, and manage IT assets
• Collaborate with teams across the site to deliver high quality IT service
• Contribute to improvement and automation projects that enhance efficiency

You'll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems.

Who We're Looking For

• Have strong analytical and problem solving skills
• Communicate clearly and enjoy helping others
• Are proactive, organized, and attentive to detail
• Can thrive in a fast paced environment and adapt to new challenges
• No previous IT experience is required - just enthusiasm, a growth mindset, and a willingness to learn

Your Development

At Amazon, it's in our nature to learn and be curious. You'll learn by doing, supported by world class coaching, mentoring, and structured training. This 18 month programme combines on the job experience with formal learning, giving you the opportunity to earn a recognised qualification while developing practical technical skills. You'll spend 80% of your time working alongside IT professionals and 20% in structured learning, supported by your training provider and manager. As part of your off the job learning, you may occasionally travel to a training centre, depending on your provider's location.

Key Job Responsibilities

• Respond to and resolve IT issues promptly, maintaining high service standards.
• Apply systematic diagnostic techniques to identify and fix technical faults.
• Escalate complex issues appropriately while maintaining ownership and communication.
• Install and configure computers, networks, and applications.
• Manage end user devices using automated deployment and management tools.
• Perform proactive maintenance to ensure system stability and minimise downtime.
• Monitor system performance and apply security measures to protect against cyber threats.
• Follow IT policies and data protection protocols to maintain compliance and safety.
• Communicate clearly and effectively with technical and non technical users.
• Participate in team meetings and project reviews to share knowledge and updates.
• Support the implementation of new technologies and site upgrades.
• Identify opportunities to simplify processes and improve efficiency.
• Keep technical knowledge up to date through continuous learning.

A Day In The Life

• Interpret and prioritise internal or external customer requirements, providing remote or in person support to resolve issues related to IT infrastructure, end user devices and applications.
• Maintain end user devices and assets using automated procedures and workflows for installation, configuration, and decommissioning as required.
• Apply appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed.
• Install and configure computer systems, perform software upgrades, and maintain network environments.
• Provide proactive maintenance to maximise the availability of all IT equipment.
• Monitor system performance and usage, applying necessary security measures to protect against cyber threats.
• Establish and deploy digital communication or telecommunications systems, using diagnostic equipment and tools as required.
• Communicate effectively with stakeholders at all levels, keeping them informed of progress and managing escalations.
• Implement projects and deliver innovations together with other IT colleagues.
• Maintain a safe and secure working environment, adhering to health and safety protocols.
• Continuously develop your professional skills and knowledge to stay abreast of industry trends and technological advancements.

Basic Qualifications

• Be 18 years or over before the start date (August 2026).
• Have the right to live and work in England (if you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme until February 2028).
• Have lived in the UK or the European Economic Area (EEA) for the last 3 years.
• Be a resident of the UK for the entire duration of the programme.
• Not be registered to study on a UK government funded course ending July 2026 or later.
• A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A C) in any subject.
• GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above).
• Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval.
• This apprenticeship expects the candidate to have little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher level qualification in the same or similar subject of the apprenticeship.

Preferred Qualifications

• Can operate in a fast paced operational environment.
• Can demonstrate drive and a passion for learning.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.