Operations Manager

Operations Manager (Permanent)Salary: £40,000-£45,000Office-based Monday-Friday 9:00am-5:30pmWe are recruiting for an Operations Manager to join a close-knit, on-site team in a varied and hands-on role. This is a fantastic opportunity for someone who enjoys being involved in all areas of a business, thrives in a reactive environment, and values teamwork just as much as operational excellence.The Role The Operations Manager plays a key role across three core areas:

• Operations & Office Management
• Facilities Management
• Health & Safety

Key Responsibilities Operations & Office Management

• Oversee day-to-day office operations, ensuring everything runs smoothly
• Develop, implement, and streamline administrative systems
• Ensure all chargeable work is logged and uploaded to the invoicing system
• Review invoices prior to distribution and run monthly invoicing
• Issue leases and licences
• Provide cover for reception, switchboard, administration, and customer service when required
• Support sales administration, viewings, and quotations as needed

Facilities Management

• Manage day-to-day facilities issues, working closely with internal staff and external suppliers (cleaning, security, HVAC, landscaping, contractors, etc.)
• Source quotes and manage supplier relationships
• Oversee works across multiple sites, including handling tenant and lease enquiries remotely
• Work alongside an on-site Maintenance Manager and ensure appropriate oversight, documentation, and risk assessments
• Monitor utilities and maintain consumption records
• Intruder alarm monitoring, resetting, and troubleshooting

Health, Safety & Compliance

• Maintain and update all internal policies, ensuring ongoing compliance with evolving regulations
• Carry out and review risk assessments
• Act as Fire Marshal liaison and oversee first aid arrangements
• Take responsibility for GDPR compliance
• Oversee AML checks and reviews, including due diligence and Thirdfort monitoring
• We are not looking for formal H&S qualifications - just someone who isn't afraid of it, is comfortable following systems, and will keep documentation up to date as regulations change.

IT & Systems

• Own IT and telephony queries from start to completion, liaising with internal teams and external support partners
• Use internal systems confidently, with training provided where needed

Projects & Team Support

• Assist with operational projects and support implementation
• Provide guidance and informal supervision to the administrative team, helping develop skills and service levels
• Foster a collaborative, positive, and customer-focused team environment

About You You'll be someone who:

• Has a positive, energetic ("buzzy") attitude
• Is proactive as well as highly reactive
• Takes ownership and uses initiative
• Is comfortable in a varied, fast-moving role
• Enjoys being hands-on and part of a team
• Responds quickly and calmly to customer and operational issues

Please apply today if you are interested.