Digital System Owner - Care Management System

Digital System Owner - Care Management System

Salary: £52,000 - £55,000 per annum

Hours: 37.5 hours

Job Type: Fixed Term - 18 months

Department: Digital Delivery Team

Location: Balham, with the option to work in a hybrid way

Closing Date: Monday 20 April

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days' annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

We are introducing Log My Care, our new care management system, across Certitude, and this role is key to helping colleagues use it confidently and consistently. You'll support the system as it becomes part of everyday practice, strengthen workflows, and make sure digital tools help us deliver great support.

The role of a Digital System Owner is to enable the safe, consistent and effective use of Log My Care so colleagues have clear workflows, reliable data, and a system that supports the way Certitude wants to work now and in the future.

Duties

• Leading the adoption and ongoing development of Log My Care so it supports high quality, person centred support
• Defining and refining simple processes and workflows that reflect how Certitude expects support to be delivered and recorded
• Producing clear, accessible guidance and helping colleagues build clarity, capability and confidence in using the system
• Supporting and shaping a sustainable model for resolving queries and addressing more complex or high risk system issues
• Overseeing governance, permissions, data quality and change control through a safe and structured framework
• Managing and prioritising the improvement roadmap, guiding safe rollout of changes and future features

About you

• Significant experience owning Log My Care or a similar digital care platform, including configuration, governance and continuous improvement
• Experience designing or improving digital workflows to support consistent, person centred, high quality support
• Strong communication skills and confident in engaging colleagues at different levels
• Ability to simplify and explain digital concepts clearly to colleagues with varying levels of digital confidence
• Strong analytical, problem solving and organisational skills, able to manage competing priorities and support change
• Understanding of workflow logic, data structures, reporting capability, digital safety and system governance

Recruitment Process

Chemistry Calls: Shortlisted applicants will be invited after the closing date.

Call dates: Wednesday 22 April and Tuesday 28 April.

Duration: minutes.

Instructions for applicants

• We encourage all applicants to keep these dates/times free in case they are shortlisted for a chemistry call.
• If someone is interested in the role but would like an informal discussion before applying, please email us to arrange this.

Formal Interviews

Shortlisted candidates from chemistry calls will then be invited to a face to face interview.

Interview details: Tuesday 5 May 2026 (This will be the only day of interviews), at Certitude's Balham Head Office.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

How to apply

Do you want to be a Digital System Owner at Certitude? Select the apply button, complete an application form, and someone from the Recruitment Team will be in touch. A job description and person specification are available via the apply button. If you have any questions, please email us.

Equal Opportunity

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Please note - we do not provide sponsorship and will not consider any applications from candidates who are currently on a sponsorship.