IFA Admin

Are you an organised, people-focused Sales Co-ordinator who thrives in a fast-paced environment?
Our client is a leading UK manufacturer with a proud family heritage, offering a supportive team, and standout perks like your birthday off and early Friday finishes! Apply today!

Benefits:

• Salary up to £27,000 per annum DOE
• 28 Days Holiday Entitlement (Inclusive of bank holidays)
• Holiday entitlement increases with length of service.
• Additional day off for your birthday
• Monday to Thursday - 08:00am to 17:00pm / 13:00 finish on Friday
• Early Finish on Fridays.
• Employee Assistance Programme
• 24-hour GP line
• 24-hour counselling line
• Discount codes for hundreds of retailers
• Health Cash Plan: Optical, dental, chiropody treatments etc
• Gym discounts
• Workplace Pension Scheme.
• Free On-Site Parking

Role and Responsibilities:

• Manage existing customer accounts, progressing orders and promoting upsell opportunities.
• Maintain high service levels with all clients.
• Handle sales administration for key accounts, ensuring full coordination of the sales order process.
• Respond to incoming calls and route them appropriately.
• Address sales enquiries via phone and email in a timely and professional manner.
• Liaise with relevant departments to progress orders and communicate updates to customers.
• Provide accurate responses to product-related enquiries.
• Provide relief support to the Customer Service Team when required.
• Processing daily orders on the MieTrak ERP system
• Communicating with customers about delivery changes or delays
• Recording updates, managing RMAs and PODs
• Maintain detailed and up-to-date customer records.
• Support Customer Service during sickness or absences.

Required Skills & Experience:

• Excellent interpersonal and communication skills
• Good time management and organisational abilities
• Commercial awareness with the ability to identify new business opportunities
• Attention to detail and a high level of accuracy
• Strong team player with the ability to work independently
• Capable of managing multiple priorities and meeting deadlines
• Willingness to develop strong product knowledge

If you are interested in this opportunity, please apply through the advert!