Sales Development Representative

Sales Development Representative (SDR)

Eastleigh - Office Based

£26k - £28k base salary £40k+ OTE

About Us

We are a creative communications specialist that empowers small and medium-sized businesses with a comprehensive suite of products and services - including website design, SEO, PPC, and VoIP.

Backed by private equity investment, we are on an ambitious growth trajectory. We're scaling rapidly while preserving the entrepreneurial, people-first culture that has been the foundation of our success. This is an exciting time to join a business where your contribution will be visible and valued.

The Opportunity

We are looking for a motivated and tenacious Sales Development Representative to join our growing sales team. In this role, you will be the engine of our new business pipeline - identifying, engaging, and qualifying prospective customers through targeted outbound activity, and booking quality appointments for our Media Sales team to close across website design and build, SEO, and PPC services.

This is a fantastic opportunity for someone with a strong foundation in telesales or telemarketing who is ready to take the next step into the digital marketing space. You'll be given structured training, a clear progression path, and the support of an experienced sales team. If you're target-driven, resilient, and thrive on the buzz of opening doors, this role is for you.

Key Responsibilities

Outbound Prospecting & Lead Generation:

• Conduct high-volume outbound calls to targeted prospect lists, introducing Digital Five's website design, SEO, and PPC services.
• Research and identify potential customers using CRM data, online tools, and market intelligence.
• Qualify prospects against defined criteria, understanding their current digital presence, marketing spend, pain points, and decision-making process.
• Generate a consistent pipeline of qualified appointments for the Media Sales team.

Appointment Setting & Handover:

• Book discovery calls and consultations for the Media Sales team, providing detailed handover notes covering prospect needs, current digital setup, and opportunity size.
• Follow up on warm and semi-warm leads to re-engage prospects and move them through the sales pipeline.
• Coordinate with Media Sales Managers to ensure a seamless prospect experience from first touch to meeting.

CRM Management & Reporting:

• Maintain accurate and up-to-date records of all prospecting activity, call outcomes, and pipeline status within the CRM system.
• Track personal KPIs including call volumes, conversion rates, and appointments booked.
• Prepare weekly activity reports and contribute to sales team pipeline reviews.

Campaign Support & Collaboration:

• Support targeted outbound campaigns focused on specific services, verticals, or geographic areas.
• Provide feedback to the Sales Manager on market trends, common objections, and campaign effectiveness to support continuous improvement.
• Collaborate with Marketing to refine messaging and ensure alignment between campaigns and outbound activity.

Ideal Candidate

Essential

• Experience in a telemarketing, telesales, or SDR role - ideally within the digital marketing, media, or technology sector.
• Proven ability to meet or exceed outbound activity targets and KPIs.
• Confident and professional telephone manner with strong objection handling skills.
• An understanding of, or genuine interest in, digital marketing services such as website design, SEO, and PPC.
• Experience using CRM systems with a high level of data accuracy and attention to detail.
• Proactive, self-motivated, and comfortable working autonomously in a fast-paced environment.
• Strong verbal and written communication skills.

Desirable

• Knowledge of the digital marketing landscape, including common platforms, pricing models, and competitive positioning.
• Experience with consultative or solution-based selling approaches.
• Familiarity with lead generation tools and sales engagement platforms.
• Track record of progression or recognition within a sales team (e.g. top performer awards, promotion to senior roles).

What's on Offer

• Uncapped commission structure.
• 25 days holiday plus bank holidays.
• Company pension scheme.
• Ongoing training and professional development within a growing digital marketing and communications business.
• Clear progression path into a closing sales role for high performers.
• A vibrant, inclusive, and supportive team culture where your contribution is recognised.