Neoci Ltd
St. Albans, Hertfordshire
AV Commissioning Engineer St Albans - Travel Required Full time: 40 hours per week + overtime £45k - £55k Main purpose of job: We are a family-run, Audio Visual (AV) company delivering high-quality installation projects across the UK and internationally. We pride ourselves on craftsmanship, strong client relationships, and a hands-on, supportive team culture. We are seeking an experienced AV Commissioning Engineer to play a key role in delivering exceptional AV installations worldwide. This position combines technical expertise, leadership, and international project experience, making it ideal for someone who thrives in dynamic, project-based environments. As a central member of the team, you will be responsible for the final commissioning and testing of systems, ensuring that the finished solution works as intended from a technical and end-user perspective. You will also take responsibility for mentoring engineers, maintaining strong client relationships, and upholding the values of a close-knit family business while contributing to its continued growth and success. Main Responsibilities Travel extensively throughout the UK and internationally to support project delivery and client requirements Commission and test commercial AV systems to ensure they operate in line with project specifications and customer requirements Verify the performance of audio, video, control, conferencing, and AV-over-IP systems through structured testing processes Identify, diagnose, and resolve technical issues during the commissioning phase Work closely with project and installation teams to address commissioning issues and achieve successful project delivery. Test user interfaces and system functionality to ensure an intuitive and reliable end-user experience Complete commissioning documentation, test records, and system sign-off reports accurately Support system demonstrations, customer handovers, and end-user training where required Build positive relationships with customers and act as a professional technical representative of the company on site Provide technical support and guidance to installation engineers and junior team members Ensure all work is completed in accordance with company policies, health and safety regulations, and industry standards Work closely with Project Managers and Installations teams to ensure projects are delivered on time, within scope and to the highest quality standards Support continuous improvement initiatives by identifying opportunities to enhance processes, quality and customer satisfaction To maintain certifications as required Qualifications and Experience Required Proven experience as an AV Commissioning Engineer within the professional audio visual industry Strong knowledge of AV technologies including audio systems, video distribution, control systems, conferencing systems and networked AV Solutions Experience commissioning systems from leading manufacturers such as Crestron, Q-SYS,Biamp, Extron, Cisco, Poly, Logitech or equivalent platforms Ability to read and interpret technical drawings, schematics, signal flow diagrams and system documentation Demonstrable experience delivering complex AV installation project and managing commissioning activities on site Excellent fault finding and problem-solving skills Full UK Driving licence and willingness to travel internationally and work flexible hours Strong customer-facing skills with the ability to communicate effectively with both technical and non-technical customers and colleagues Ability to work successfully as part of a team Well organized, with excellent time management skills to work to deadlines Good knowledge of Microsoft windows Right to work in the UK Valid Passport Physically fit to carry out the duties of the role A working knowledge of Health and Safety requirements Competencies and Skills Required Excellent communication and interpersonal skills, capable of building long-term client relationships High levels of professionalism and personal accountability Commitment to delivering outstanding customer service and maintaining the company's reputation for quality A proactive mindset with a commitment to continuous learning and keeping abreast of developments within the AV industry Adaptable and calm under pressure A thorough, analytical approach to tasks with effective problem-solving skills A positive, helpful approach to providing support and assistance to the team A willingness to share experience, knowledge and best practices Ability to operate with a high level of accuracy and complete all work in accordance with company procedures. A total commitment to focus on and adhere to the company policy on health and safety in all aspects of work. Commercial awareness and an understanding of the importance of delivering projects efficiently and profitably
AV Commissioning Engineer St Albans - Travel Required Full time: 40 hours per week + overtime £45k - £55k Main purpose of job: We are a family-run, Audio Visual (AV) company delivering high-quality installation projects across the UK and internationally. We pride ourselves on craftsmanship, strong client relationships, and a hands-on, supportive team culture. We are seeking an experienced AV Commissioning Engineer to play a key role in delivering exceptional AV installations worldwide. This position combines technical expertise, leadership, and international project experience, making it ideal for someone who thrives in dynamic, project-based environments. As a central member of the team, you will be responsible for the final commissioning and testing of systems, ensuring that the finished solution works as intended from a technical and end-user perspective. You will also take responsibility for mentoring engineers, maintaining strong client relationships, and upholding the values of a close-knit family business while contributing to its continued growth and success. Main Responsibilities Travel extensively throughout the UK and internationally to support project delivery and client requirements Commission and test commercial AV systems to ensure they operate in line with project specifications and customer requirements Verify the performance of audio, video, control, conferencing, and AV-over-IP systems through structured testing processes Identify, diagnose, and resolve technical issues during the commissioning phase Work closely with project and installation teams to address commissioning issues and achieve successful project delivery. Test user interfaces and system functionality to ensure an intuitive and reliable end-user experience Complete commissioning documentation, test records, and system sign-off reports accurately Support system demonstrations, customer handovers, and end-user training where required Build positive relationships with customers and act as a professional technical representative of the company on site Provide technical support and guidance to installation engineers and junior team members Ensure all work is completed in accordance with company policies, health and safety regulations, and industry standards Work closely with Project Managers and Installations teams to ensure projects are delivered on time, within scope and to the highest quality standards Support continuous improvement initiatives by identifying opportunities to enhance processes, quality and customer satisfaction To maintain certifications as required Qualifications and Experience Required Proven experience as an AV Commissioning Engineer within the professional audio visual industry Strong knowledge of AV technologies including audio systems, video distribution, control systems, conferencing systems and networked AV Solutions Experience commissioning systems from leading manufacturers such as Crestron, Q-SYS,Biamp, Extron, Cisco, Poly, Logitech or equivalent platforms Ability to read and interpret technical drawings, schematics, signal flow diagrams and system documentation Demonstrable experience delivering complex AV installation project and managing commissioning activities on site Excellent fault finding and problem-solving skills Full UK Driving licence and willingness to travel internationally and work flexible hours Strong customer-facing skills with the ability to communicate effectively with both technical and non-technical customers and colleagues Ability to work successfully as part of a team Well organized, with excellent time management skills to work to deadlines Good knowledge of Microsoft windows Right to work in the UK Valid Passport Physically fit to carry out the duties of the role A working knowledge of Health and Safety requirements Competencies and Skills Required Excellent communication and interpersonal skills, capable of building long-term client relationships High levels of professionalism and personal accountability Commitment to delivering outstanding customer service and maintaining the company's reputation for quality A proactive mindset with a commitment to continuous learning and keeping abreast of developments within the AV industry Adaptable and calm under pressure A thorough, analytical approach to tasks with effective problem-solving skills A positive, helpful approach to providing support and assistance to the team A willingness to share experience, knowledge and best practices Ability to operate with a high level of accuracy and complete all work in accordance with company procedures. A total commitment to focus on and adhere to the company policy on health and safety in all aspects of work. Commercial awareness and an understanding of the importance of delivering projects efficiently and profitably
Neoci Ltd
Hertford, Hertfordshire
IT Field Engineer Location: North London (with travel within M25/Cambridge) Salary: £40,000 - £45,000 per annum About the Role We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations. Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms. Build, upgrade, and migrate Windows Server environments (), covering Active Directory, Group Policy, file and print services, and core server roles. Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed. Attend regular customer visits across London and the South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required. Operational Excellence: Maintain accurate documentation for every site visit, including job sheets and asset records. Ensure adherence to technical standards, health and safety guidelines, and operational procedures. Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day. Experience & Knowledge: Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus. Hands-on experience delivering Windows Server installations, upgrades, and migrations (), including: Active Directory, DNS, DHCP, Group Policy (including printer deployment) Hyper-V and ESXi management Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek) Enterprise-grade server hardware (Dell, HPE, or similar) Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO). Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous. Qualifications & Certifications Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.). Full UK driving licence required. Personal Attributes Professional, reliable, and confident working directly with clients. Self-sufficient and organized, able to manage workloads independently and escalate when necessary. Adaptable to different environments, customers, and technologies. Excellent time management with a commitment to quality delivery. Willingness to travel across London and the South East, with flexibility for project requirements. This Role May Not Be the Right Fit If Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work. You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field. You are not comfortable leading on-site projects and communicating directly with clients.
IT Field Engineer Location: North London (with travel within M25/Cambridge) Salary: £40,000 - £45,000 per annum About the Role We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites. Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations. Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms. Build, upgrade, and migrate Windows Server environments (), covering Active Directory, Group Policy, file and print services, and core server roles. Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed. Attend regular customer visits across London and the South East to deliver projects and resolve technical issues. Support client relocations, system upgrades, and change requests. Collaboration & Communication: Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers. Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required. Operational Excellence: Maintain accurate documentation for every site visit, including job sheets and asset records. Ensure adherence to technical standards, health and safety guidelines, and operational procedures. Manage your tools, test equipment, and vehicle inventory to ensure readiness for each day. Experience & Knowledge: Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus. Hands-on experience delivering Windows Server installations, upgrades, and migrations (), including: Active Directory, DNS, DHCP, Group Policy (including printer deployment) Hyper-V and ESXi management Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek) Enterprise-grade server hardware (Dell, HPE, or similar) Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO). Solid understanding of IP networking, VLANs, and wireless setups; experience with VoIP/UC platforms is advantageous. Qualifications & Certifications Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.). Full UK driving licence required. Personal Attributes Professional, reliable, and confident working directly with clients. Self-sufficient and organized, able to manage workloads independently and escalate when necessary. Adaptable to different environments, customers, and technologies. Excellent time management with a commitment to quality delivery. Willingness to travel across London and the South East, with flexibility for project requirements. This Role May Not Be the Right Fit If Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work. You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field. You are not comfortable leading on-site projects and communicating directly with clients.
