Job Description
Service Administrator / Coordinator
Upminster
£31,000 - £35,000
We're working with a leading fire protection and security specialist who is looking for a Service Administrator / Coordinator to join their busy and growing team in Upminster.
This is a fast-paced and varied role where you'll be at the centre of operations-supporting engineers, coordinating schedules, and ensuring service work is delivered smoothly and efficiently.
The Role
You'll be responsible for organising service and maintenance works, coordinating engineers, and acting as a key point of contact for clients. You'll play a vital role in keeping jobs on track and ensuring high levels of customer service.
Key Responsibilities
Upminster
£31,000 - £35,000
We're working with a leading fire protection and security specialist who is looking for a Service Administrator / Coordinator to join their busy and growing team in Upminster.
This is a fast-paced and varied role where you'll be at the centre of operations-supporting engineers, coordinating schedules, and ensuring service work is delivered smoothly and efficiently.
The Role
You'll be responsible for organising service and maintenance works, coordinating engineers, and acting as a key point of contact for clients. You'll play a vital role in keeping jobs on track and ensuring high levels of customer service.
Key Responsibilities
- Schedule and coordinate engineers' service and maintenance visits
- Manage urgent call-outs and daily job priorities
- Liaise with clients to confirm appointments and access
- Maintain accurate job records and service documentation
- Process paperwork, reports, and quotations
- Provide updates and support to clients and engineers
- Experience in an administrative or coordination role
- Background in construction, engineering, or facilities management is highly desirable
- Confident supporting engineers or field-based teams
- strong organisational and communication skills
- Able to work well in a busy, fast-moving environment
- Proficient in Microsoft Office
- Office-based role in Upminster
- Full UK driving licence required due to the location
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