Job Description
About Us
At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.
We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience.
About the Role
This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers.
Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role.
About the Accountabilities
Deliver the relevant budgeted sales and margin contribution for the relevant product areas
Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals
Define the product strategy and roadmap for relevant product areas
Present business cases for product range developments
Introduce new product ranges within the given timescales
Develop the core positioning and messaging for products and categories
Source new product ranges
Negotiate terms and cost pricing with suppliers
Merchandise products through the catalogue and web site to achieve maximum product performance
Conduct product range reviews to increase profitability and efficiency of the product range
Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance
Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates
Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets
Develop sales tools for the Contact Centre
Work with the marketing department to develop product launch and product marketing plans
Develop product management workflow and processes
About You - Essential
Commercial & Category proven experience within the same or equivalent role
Excellent written and verbal communication skills
Excellent teamwork skills
Proven ability to influence cross-functional teams
Strong negotiations skills and experience managing supplier relationships
Strong awareness of competitors, pricing strategies and market trends
Ability to oversee and manage the workload of direct reports
Strong ability to analyse data, draw conclusions and set strategic actions
About You - Desirable
Industry & Technical Product knowledge
E-commerce & Digital Experience of trading product in an omnichannel environment
Project & Change management experience & ability to manage multiple projects simultaneously
About the Benefits
25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year
Subsidised Private Healthcare for employees and their families
Enhanced family leave benefits
Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more
PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further
Discretionary annual company performance bonus
Regular WOW awards for those that go above and beyond
Staff suggestion scheme with associated rewards
Staff discount on our products
Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions
Two paid volunteer days per year
500 refer a friend incentive scheme
We believe in recognising great work, investing in personal growth, and supporting wellbeing.
Please note this job description does not claim to be exhaustive in the duties it defines, and it may to some extent change from time to time. This document will be reviewed during the annual appraisal process and any changes where appropriate will be made formally via the HR Department.
