About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
Apr 22, 2026
Full time
About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing. Please note this job description does not claim to be exhaustive in the duties it defines, and it may to some extent change from time to time. This document will be reviewed during the annual appraisal process and any changes where appropriate will be made formally via the HR Department.
Apr 15, 2026
Full time
About Us At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you. We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience. About the Role This role is responsible for the product introduction, maintenance, and development of the specific product ranges to meet the needs of our target customers. This includes managing the products through the product life cycle, researching and identifying products and customer requirements. Defining the product vision, and working in partnership with our supply chain team and external suppliers. Different to many corporate structures, this role includes the management and development of junior members of the team and working closely with our digital, Customer service , marketing, and supply chain teams to ensure revenue profitability and customer satisfaction targets are met, the role reporting directly to the department manager ensures lengthy sign off processes are avoided and speed of delivery is fundamental for this role. About the Accountabilities Deliver the relevant budgeted sales and margin contribution for the relevant product areas Ensure clear development plans are in place and day to day management of any direct reports including regular 1 to 1's and appraisals Define the product strategy and roadmap for relevant product areas Present business cases for product range developments Introduce new product ranges within the given timescales Develop the core positioning and messaging for products and categories Source new product ranges Negotiate terms and cost pricing with suppliers Merchandise products through the catalogue and web site to achieve maximum product performance Conduct product range reviews to increase profitability and efficiency of the product range Monitor, analyse and report product range performance statistics making appropriate recommendations and actions to maximise performance Utilise Google Analytics and work with the Digital team to implement actions to improve conversion rates Apply clear and competitive pricing principles to each range ensuring a clear hierarchy that achieves profitability targets Develop sales tools for the Contact Centre Work with the marketing department to develop product launch and product marketing plans Develop product management workflow and processes About You - Essential Commercial & Category proven experience within the same or equivalent role Excellent written and verbal communication skills Excellent teamwork skills Proven ability to influence cross-functional teams Strong negotiations skills and experience managing supplier relationships Strong awareness of competitors, pricing strategies and market trends Ability to oversee and manage the workload of direct reports Strong ability to analyse data, draw conclusions and set strategic actions About You - Desirable Industry & Technical Product knowledge E-commerce & Digital Experience of trading product in an omnichannel environment Project & Change management experience & ability to manage multiple projects simultaneously About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and more PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing. Please note this job description does not claim to be exhaustive in the duties it defines, and it may to some extent change from time to time. This document will be reviewed during the annual appraisal process and any changes where appropriate will be made formally via the HR Department.
About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are looking for a full time Call Centre Agent to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. Whilst we're professional and committed, it is also a fun, friendly, and sociable environment to be in. About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction About You Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail About the Benefits 25 days annual leave plus public Bank Holidays Annual investment of 40 hours development & training per employee and opportunities for career progression Subsidised Private Healthcare for employees and their families Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service Discretionary annual company performance bonus Monthly WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards Two paid volunteer days per year Team building & company social events each year 500 refer a friend incentive scheme Free onsite parking in Head Office
Apr 08, 2026
Seasonal
About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are looking for a full time Call Centre Agent to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. Whilst we're professional and committed, it is also a fun, friendly, and sociable environment to be in. About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction About You Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail About the Benefits 25 days annual leave plus public Bank Holidays Annual investment of 40 hours development & training per employee and opportunities for career progression Subsidised Private Healthcare for employees and their families Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service Discretionary annual company performance bonus Monthly WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards Two paid volunteer days per year Team building & company social events each year 500 refer a friend incentive scheme Free onsite parking in Head Office
