Client Account Manager - Entertainment and Sports

Our client operates the city's waterfront event campus, as well as a ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.

An exciting opportunity has arisen to join the ticketing team as a Client Account Manager - Entertainment and Sports.

Our client is seeking a positive, highly motivated, and self-driven individual to play a key role in delivering some of the biggest live events and concerts in Liverpool.

Company Benefits

Our client is an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to our client and just some of the benefits staff can enjoy including:

• An enhanced holiday scheme which increases with length of service.
• An excellent pension scheme is available.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent occupational sick pay scheme.
• Free onsite parking right in the heart of the city centre.
• Employee Reward Platform.
• A dedicated wellbeing strategy to support staff when at work.
• 25 Qualified Mental Health First Aiders on site.

Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards:

• Disability Confident Employer
• Sunflower Friendly Business
• Member of the Fair Employment Charter
• Real Living Wage employer
• Social value impact plan - last year we contributed over £6.4m
• Green Meeting s Gold Standard
• Sustainability Strategy
• Positively influencing biodiversity in the grounds of their campus, they have 3 beehives
• Carbon Neutral Campus
• Accessibility Strategy
• AccessAble Guide

About the Role:

In this role, you will build and maintain strong relationships across internal teams and work closely with some of the industry s leading promoters. You will act as a trusted partner, using data insights and strategic thinking to support ticket sales performance and maximise commercial success for both promoters and the Arena.

Key Responsibilities:

• Set up and manage events within the ticketing system accurately and efficiently
• Monitor and manage ticket inventory on a day-to-day basis
• Analyse sales data to identify opportunities to optimise performance
• Collaborate with internal teams and external promoters to maximise attendance and revenue

About You:

• Experienced in a ticketed venue, events environment, or similar role
• Highly organised with the ability to manage multiple priorities in a fast-paced setting
• Proactive, detail-oriented, and solutions-focused
• Strong communication and relationship-building skills
• Commercially aware with a passion for live events

If you have the drive, ambition, and enthusiasm to contribute to the continued success of one of the UK s leading entertainment venues, they would love to hear from you.

Join our client and be part of something extraordinary.

Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible.

Closing Date: Friday 17 April 2026

Interview Date: Date TBC

Equality, Diversity & Inclusion

Our client know the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.