Operational Support Coordinator

Company description:

B. Braun Melsungen AG

Job description:

Your Role:

We have an exciting opportunity for an organised, customer-focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across B. Braun's product range.

Working closely with Field Service Engineers, Workshop teams, and wider internal stakeholders, you will help plan, schedule, and coordinate activity across multiple IT systems, ensuring an exceptional customer experience while supporting compliance with KPIs, SLAs, and regulatory standards.

Working hours: 37.5 hours per week, on-site, Monday - Friday, 8:30pm-4:30pm

Location: Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PH

Your main responsibilities:

• Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
• Record and escalate customer feedback and complaints, ensuring quality issues are managed promptly.
• Support route planning and capacity management to maximise engineer efficiency.
• Collaborate with technical and engineering teams to build product knowledge and support operations.
• Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
• Liaise with third-party repairers and engineers to ensure turnaround targets are met.

What you need to succeed:

• Experience in operational support within a technical or service environment.
• Strong customer-facing experience in a high-pressure environment.
• Ability to learn and retain technical product knowledge across a wide portfolio.
• Ability to troubleshoot issues and support workshop and field service teams.
• Assured dealing with stakeholders at all levels, including testing situations.

What you get in return:

• 27 days annual leave
• Discretionary annual bonus scheme
• 7% employer pension contribution
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more

Apply now! We look forward to receiving your application!

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

We offer:

What you get in return:

• 27 days annual leave
• Discretionary annual bonus scheme
• 7% employer pension contribution
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more