Trainee Claims Handler

We have an exciting opportunity for a Trainee Claims Handler to join our NI Claims department in Belfast!

Joining us as a Trainee Claims Handler, you'll handle and settle damage claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. No previous claims experience is required, you will be fully trained in.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.

You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development.

• Act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner.
• Carry out and manage Own Case Files meeting daily, weekly and monthly settlement and quality targets.
• Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call.
• Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader.
• Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).
• Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud.
• As a trainee, be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

• 5 pass GCSEs including Maths and English / or equivalent is essential.
• High level of customer service experience with a minimum of 1-year total work experience.
• PC and system skills.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.