AXA Group

We have an exciting opportunity for a Trainee Claims Handler to join our NI Claims department in Belfast! Joining us as a Trainee Claims Handler, you'll handle and settle damage claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. No previous claims experience is required, you will be fully trained in. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. Induction & Training: You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development. What you'll be doing: Act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner. Carry out and manage Own Case Files meeting daily, weekly and monthly settlement and quality targets. Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call. Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader. Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors). Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud. As a trainee, be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What we're looking for: 5 pass GCSEs including Maths and English / or equivalent is essential. High level of customer service experience with a minimum of 1-year total work experience. PC and system skills. As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

A leading insurance provider is recruiting a Senior Claims Handler in Belfast. The role involves managing Personal Injury claims efficiently while ensuring customer satisfaction. Applicants should have at least 3 years of claims handling experience and strong negotiation skills. Familiarity with insurance products and a focus on customer service are essential. This position allows for a hybrid work model, balancing in-office and remote work.

Underwriting Assistant London UK At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger. Joining AXA XL as an Underwriting Assistant is a great foundation step to launch your career within insurance. Whether you have some basic Insurance experience and are ready to take the next step up, want to change your direction within Insurance or are looking for your first step on the ladder we have plenty of support available to help you take that next step. Starting your career can be a daunting adventure, at AXA XL we have industry experts and a market leading Underwriting Academy to support you on that learning journey. The Middle Office Operations team are responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. Within this role you will primarily be responsible for supporting the Life, Accident & Health Underwriting business unit. The teams support the design and delivery of strategic change initiatives affecting the Underwriting business. Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre move between countries and supporting the data and system workstreams for a new legal entity creation. You will be based in our refurbished London office, however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working. What you'll be doing What will your essential responsibilities include? Assisting Underwriters in recording risk details on source systems; building broker relationships as required; developing knowledge of the class of business and the accounts written; retrieving data for Underwriters as requested, accurately and on time Liaise with underwriters to ensure correct interpretation of data for accuracy and completeness Maintain underwriting documentation/files; keeping all documentation in order Liaise with the Credit Control team - answering queries, tracking and monitoring premium using core underwriting systems. Work with and build relationships with underwriting support functions to respond to regular control and exception reports, including data entry and ensure adherence to common standards across the business Work with underwriting team to develop requirements for statistical and insightful reports for Underwriting function Monitor renewal lists and co-ordinate as required Support delegated underwriting renewal process alongside underwriters, pricing, claims and governance Work closely with shared services to ensure accurate and timely service to our Underwriters and Clients Other ad-hoc duties and projects You will report to the Team Leader, Middle Office What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Computer literate - experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous System data entry experience and processes Effective communicator Desired Skills and Abilities: Minimum A-level standard of education or equivalent business experience Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formulae on a daily basis without guidance Rational approach to complex data Possess excellent analytical and problem solving skills Accurate and exceptional attention to detail Excellent proactive organisation skills and ability to plan and prioritise work, using their own initiative and keeping one step ahead Previous experience in Life, Accident & Health Line of Business What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

We're seeking an experienced and proactive UK Financial Risk and Controls Manager to lead our efforts in fostering a strong risk culture within the Finance function. This key leadership role is vital in ensuring the integrity and robustness of our financial controls, supporting effective risk management, and safeguarding the quality and compliance of our financial reporting. In this role, you'll work closely with Finance leadership, 2nd-line risk functions, external auditors, and regulators to embed best practices, develop controls, and promote a risk aware environment across the organisation. You'll be instrumental in supporting the implementation of risk mitigation strategies, managing controls, and ensuring audit readiness. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Lead initiatives to embed a strong risk culture across all Finance teams by promoting awareness of risk management principles and best practices. Collaborate with Finance leadership to identify, develop, and support risk champions within each business area, providing guidance for proactive risk management. Oversee the development and maintenance of the Risk & Controls Matrix, ensuring it accurately maps key processes and controls across the organisation. Facilitate risk and control self assessments, participate in scenario workshops, and support calculation of operational risk capital requirements. Organise annual process reviews to assess control effectiveness, identify emerging risks, and ensure controls stay current and effective. Coordinate periodic control attestations, supporting controls owners in documenting procedures, risks, reports, and EUCs in line with AXA standards. Drive the timely implementation of remediation plans, tracking progress and escalating issues early to ensure deadlines are met. Support embedding risk management and control principles into projects, system changes, and automation initiatives, ensuring compliance with IFC standards and effective risk mitigation. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Proven experience in risk management, controls, or audit within a financial services or insurance environment. Strong leadership skills with a proactive approach to embedding a risk culture and driving continuous improvement. Deep understanding of financial controls, risk assessment, and regulatory requirements. Excellent stakeholder management skills, with the ability to influence and collaborate across multiple teams and external bodies. Experience in developing and maintaining control frameworks, including control attestations and documentation. Strong analytical skills, with the ability to identify, evaluate, and mitigate risks effectively. Excellent communication skills, able to convey complex risk issues clearly to senior management and regulators. A highly organised and disciplined approach, capable of managing multiple priorities and deadlines. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary Annual company & performance based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . Hybrid Who we are: AXA UK Support Functions power AXA's three customer facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.

A leading insurance company based in Belfast is looking for a Trainee Claims Handler to join their NI Claims department. You'll handle damage claims, ensuring compliance and excellent customer service. No prior experience is required as you will receive full training. Ideal candidates must have 5 GCSEs including Maths and English or equivalent, and customer service experience, making this an excellent opportunity to start your career in claims management while working in a supportive environment.

A leading insurance provider in Greater London seeks an Underwriting Assistant to launch their career in insurance. You will support the Life, Accident & Health Underwriting business unit by maintaining essential documentation and assisting underwriters with data management. This role provides an excellent opportunity to develop skills within a supportive environment, leveraging AXA XL's Underwriting Academy. Hybrid working options are available, ensuring a flexible working arrangement and encouraging a balanced professional life.

A multinational insurance firm in Ipswich is seeking an experienced UK Financial Risk and Controls Manager to lead the risk culture within Finance. This role emphasizes collaboration with leadership, developing controls, and ensuring robust financial reporting. Candidates should have demonstrated experience in financial services, excellent analytical and communication skills, and a proactive leadership approach. The role offers opportunities for flexible working arrangements and a comprehensive benefits package.

We are currently recruiting for a Senior Claims Handler to join the Motor Damage and Personal Injury Claims Team in Belfast. The role involves settling claims in a timely, cost-effective, and customer-focused manner, ensuring compliance with relevant legislative requirements in your jurisdiction. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. Key responsibilities will include: Complete all aspects of Personal Injury claims management including investigation, fulfilment, negotiation, liability assessment and settlement, payment and subrogation, within predefined authority limits and to predefined processes, procedures, and escalation points. Claims handling may include damage claims and also at times include notification, triage and salvage. Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors) Deliver consistency in estimating, minimize leakage and fraud. Take ownership for managing referrals, escalations and complaints where appropriate including, when required, the upward referral to your team leader. Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and your own handler intuition to avoid commercial loss. Provide advice and guidance to more junior claims handlers or newly appointed team members in your area. Compile appropriate MI reporting for escalation to executive team where applicable. About You/What we're looking for: Minimum of 3 years' experience in claims handling, with the ability to estimate Personal Injury files which are sensitive, complex, and large. Ideally, you'll also have a minimum of one year experience in any of Property, PL&EL, Commercial, Casualty & Motor Damage Claims as well. Although not essential CIP/MDI/ACII or a 3rd level qualification is desirable. Experience in negotiation, influencing, judgement and decision-making, with strong problem solving and issue resolution experience. Proven track record of delivering high levels of customer service. Working knowledge of underwriting principles and insurance products. Expertise in technical claims, procedures, and processes within your field. Familiarity with applicable legal, liability, and quantum considerations. Comprehensive understanding of health and safety compliance and IT security protocols. Knowledge of the Data Protection Act and AXA Global Security guidelines. A strong customer focus, with ability to estimate files for sensitive, complex, and large claims. Proficient in PC and system skills. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're looking for a Workday User experience analyst to join our People services team on a 9-month fixed term contract. You'll play a key part in enhancing, streamlining, and simplifying the Workday experience for candidates and employees across AXA. Your insights and analysis will support the continuous improvement of all People Services activities, ensuring a seamless and user-friendly journey for everyone involved. If you're passionate about delivering exceptional user experiences and have an expertise for identifying opportunities for process improvement, we'd love to hear from you! Key responsibilities: Collaborate with People Teams and users to identify process improvement opportunities and enhance efficiency. Facilitate solution discussions focused on user experience, working with process owners. Handle first-line Help tickets, troubleshoot user issues, and act as a change agent for system improvements. Support user training, develop SOPs, and create guidance materials for Workday processes. Assist in testing system changes and coordinate releases and integrations with operational teams. Gather user feedback through focus groups and meetings to drive system enhancements. Manage data integrity, support reporting needs, and ensure data quality for informed decision-making. Consult with stakeholders and technical teams to implement technical solutions and improve business processes. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience: In-depth knowledge of Workday, including system functionality and backend processes essential. Proven experience in implementing service improvements and process enhancements. Ability to manage multiple priorities effectively, with flexibility to re-prioritise as needed. Experience with analysing reports to identify gaps in data and process errors. Strong problem-solving skills with a proactive and innovative approach. Exceptional attention to detail. Solid understanding of IT tools and Microsoft Office applications, ensuring accuracy and efficiency in HR system updates. Excellent written and verbal communication skills. Familiarity with Data Protection Act, FCA regulations, SM&CR, Right to Work checks, and Home Office systems desirable. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply: To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

A leading global insurer is looking for an experienced Underwriter in London to manage a North American Property portfolio. The role requires a solid background in technical underwriting and effective communication with brokers. Responsibilities include underwriting, negotiating terms, and promoting expertise at events. Candidates should possess a preferred bachelor's degree and strong analytical skills, alongside the ability to adapt to change. This position offers a chance to contribute to an inclusive and sustainable future with a prominent company.

AXA XL is an Equal Opportunity Employer. London, UK AXA XL is looking for an experienced Underwriter to take a prominent role for writing a North American Property portfolio within the confines of delegated underwriting authorities as part of London Wholesale property group. This is a dynamic and interesting area for underwriting, which will require an agile mindset, balancing a portfolio approach with the fundamentals of underwriting - whilst maintaining a keen eye on profitability. The right candidate will be able to draw upon a solid background of technical underwriting in Property and Delegated lines of business. It will be important to be visible and approachable to brokers and coverholders alike. Effective verbal and written communication skills, along with collaborative behaviour will be essential to the role. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing This is an exciting role for someone who wants to be part of a greener, more sustainable future, who can marry technical knowledge with adaptive underwriting whilst still delivering profit. What will your essential responsibilities include? Underwrite, manage and service a renewal book and produce new business in accordance with business unit goals. Negotiate with producers within the limits of delegated authority and in accordance with established underwriting standards to achieve profit objectives. Promote the company's expertise by participating in industry conferences and events while regularly conducting and taking leadership roles in client and broker meetings to educate on risk. Support the business planning and forecasting process; monitor financial exposure within outlined limits; monitor premium income to ensure it remains within set limits. Maintain awareness of all claims advised while supporting and providing input on settlement of claims. Underwriting within Group rules & guidelines. Effective engagement with brokers, ensuring relationship growth and a good flow of new business. Accountability for underwriting results of the cost center; contributing to overall strategy and financial planning. Collaborating with colleagues from wider AXA XL group, cross selling where appropriate. You will be reporting into the Underwriting Manager for LWSP DUA NA What you'll bring We're looking for someone who has these abilities and skills: Bachelor's degree preferred A technical underwriting background in preferably both North American Property and Delegated authorities. Analytical Skills -Visualize, gather information, articulate, analyze and solve complex problems. Industry Knowledge - Understanding of the insurance industry and specific product portfolios to positively impact the underwriting business. Ability to respond to a changing environment with flexibility and innovation. Ability to work independently. Excellent interpersonal skills and collegiate behavior. Inquisitive, innovative mindset, with the imagination to develop new products or find solutions for emerging risks. Commercially astute. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at

About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview We have an opportunity for a People Change Consultant to lead the planning and execution of impactful change initiatives that support our organisation's transformation journey. In this role, you'll ensure seamless transitions, maximise engagement, and cultivate a positive, resilient environment during periods of change. If you thrive on making a difference and shaping a vibrant workplace culture, we'd love to hear from you! This role is a 12-month fixed term contract. Key responsibilities Develop and implement comprehensive change management strategies aligned with organisational goals, focusing on delivering a positive employee experience during transformation initiatives. Assess organisational readiness and change impacts to identify risks and opportunities, adjusting approaches to maximise engagement and minimise disruption. Design and execute tailored change and communication plans for different stakeholder groups, ensuring messaging is clear, consistent and engaging to support understanding and buy in. Support leaders and teams through change by providing coaching, tools and resources to facilitate adaptation and build resilience. Promote transparency, gather feedback and proactively address concerns to foster trust, enhance morale and maintain a positive employee experience. Collaborate with change owners to refine plans, track progress and ensure initiatives align with employee needs and organisational objectives. Coordinate engagement activities and communities involved in change initiatives to encourage participation, collaboration and shared ownership. Evaluate the effectiveness of change and communication efforts through qualitative and quantitative feedback, using insights to improve future initiatives. Act as a trusted partner to business leaders and teams, advocating for employee centric approaches that support successful change adoption and organisational resilience. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. This role will involve frequent travel to our London office. Your skills & experience Extensive experience designing and executing change management plans for large-scale transformation initiatives across various sectors. Proven ability supporting organisational change, fostering stakeholder engagement and managing change communities. Skilled in developing targeted communication strategies aligned with business goals, using strong storytelling and messaging tailored to diverse audiences. Knowledge of change management methodologies (e.g., ADKAR, Kotter, Prosci) and assessing impacts to develop effective interventions. Strong analytical skills to evaluate the effectiveness of initiatives through surveys, feedback, and metrics, translating data into actionable insights. Excellent facilitation, organisational, and relationship management skills, with the ability to work effectively in dynamic, ambiguous environments. Adept at handling resistance, fostering positive change, and supporting teams through complex transformation processes. Strong in creating compelling digital content, managing digital platforms, and utilising online collaboration tools. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview We have an opportunity for a People Change Consultant to lead the planning and execution of impactful change initiatives that support our organisation's transformation journey. In this role, you'll ensure seamless transitions, maximise engagement, and cultivate a positive, resilient environment during periods of change. If you thrive on making a difference and shaping a vibrant workplace culture, we'd love to hear from you! This role is a 12-month fixed term contract. Key responsibilities Develop and implement comprehensive change management strategies aligned with organisational goals, focusing on delivering a positive employee experience during transformation initiatives. Assess organisational readiness and change impacts to identify risks and opportunities, adjusting approaches to maximise engagement and minimise disruption. Design and execute tailored change and communication plans for different stakeholder groups, ensuring messaging is clear, consistent and engaging to support understanding and buy in. Support leaders and teams through change by providing coaching, tools and resources to facilitate adaptation and build resilience. Promote transparency, gather feedback and proactively address concerns to foster trust, enhance morale and maintain a positive employee experience. Collaborate with change owners to refine plans, track progress and ensure initiatives align with employee needs and organisational objectives. Coordinate engagement activities and communities involved in change initiatives to encourage participation, collaboration and shared ownership. Evaluate the effectiveness of change and communication efforts through qualitative and quantitative feedback, using insights to improve future initiatives. Act as a trusted partner to business leaders and teams, advocating for employee centric approaches that support successful change adoption and organisational resilience. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. This role will involve frequent travel to our London office. Your skills & experience Extensive experience designing and executing change management plans for large-scale transformation initiatives across various sectors. Proven ability supporting organisational change, fostering stakeholder engagement and managing change communities. Skilled in developing targeted communication strategies aligned with business goals, using strong storytelling and messaging tailored to diverse audiences. Knowledge of change management methodologies (e.g., ADKAR, Kotter, Prosci) and assessing impacts to develop effective interventions. Strong analytical skills to evaluate the effectiveness of initiatives through surveys, feedback, and metrics, translating data into actionable insights. Excellent facilitation, organisational, and relationship management skills, with the ability to work effectively in dynamic, ambiguous environments. Adept at handling resistance, fostering positive change, and supporting teams through complex transformation processes. Strong in creating compelling digital content, managing digital platforms, and utilising online collaboration tools. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview We have an opportunity for a People Change Consultant to lead the planning and execution of impactful change initiatives that support our organisation's transformation journey. In this role, you'll ensure seamless transitions, maximise engagement, and cultivate a positive, resilient environment during periods of change. If you thrive on making a difference and shaping a vibrant workplace culture, we'd love to hear from you! This role is a 12-month fixed term contract. Key responsibilities Develop and implement comprehensive change management strategies aligned with organisational goals, focusing on delivering a positive employee experience during transformation initiatives. Assess organisational readiness and change impacts to identify risks and opportunities, adjusting approaches to maximise engagement and minimise disruption. Design and execute tailored change and communication plans for different stakeholder groups, ensuring messaging is clear, consistent and engaging to support understanding and buy in. Support leaders and teams through change by providing coaching, tools and resources to facilitate adaptation and build resilience. Promote transparency, gather feedback and proactively address concerns to foster trust, enhance morale and maintain a positive employee experience. Collaborate with change owners to refine plans, track progress and ensure initiatives align with employee needs and organisational objectives. Coordinate engagement activities and communities involved in change initiatives to encourage participation, collaboration and shared ownership. Evaluate the effectiveness of change and communication efforts through qualitative and quantitative feedback, using insights to improve future initiatives. Act as a trusted partner to business leaders and teams, advocating for employee centric approaches that support successful change adoption and organisational resilience. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. This role will involve frequent travel to our London office. Your skills & experience Extensive experience designing and executing change management plans for large-scale transformation initiatives across various sectors. Proven ability supporting organisational change, fostering stakeholder engagement and managing change communities. Skilled in developing targeted communication strategies aligned with business goals, using strong storytelling and messaging tailored to diverse audiences. Knowledge of change management methodologies (e.g., ADKAR, Kotter, Prosci) and assessing impacts to develop effective interventions. Strong analytical skills to evaluate the effectiveness of initiatives through surveys, feedback, and metrics, translating data into actionable insights. Excellent facilitation, organisational, and relationship management skills, with the ability to work effectively in dynamic, ambiguous environments. Adept at handling resistance, fostering positive change, and supporting teams through complex transformation processes. Strong in creating compelling digital content, managing digital platforms, and utilising online collaboration tools. Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

Claims Manager, London Wholesale Property London, UK At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. Our Property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management. This is a fantastic role supporting the Head of Property & Casualty Claims in the management of the UK & Lloyd's London Wholesale Open Market claims portfolio and effectively oversee direct reports. You'll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions. In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Property & Casualty Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times. What you'll be doing What will your essential responsibilities include? Lead and oversee a team of claim handlers managing Property claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements. Own the performance, engagement and development of the team, including goal setting, performance management, technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning. Manage a personal portfolio of claims and provide oversight of team portfolios, including direct handling of highly complex or large loss claims, identification of trends, reporting, and resolution of significant or problematic issues. Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles. Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives. Review and manage external vendor and Enterprise Shared Services performance across the portfolio, providing guidance and monitoring service delivery to ensure high customer service standards. Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning. Manage team workload, resource allocation and succession planning, ensuring optimal use of resources based on expertise, claim complexity and volume; support resource modelling, budget planning and expense management, including appropriate cost allocation to files. Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales. Deliver superior customer service to policyholders and brokers and ensure consistent standards across the team, proactively identifying and implementing improvements to the client experience. Undertake ad hoc international travel as required. This role is within the London Wholesale Property team. Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers. You will report to Head or Property & Casualty Claims, UK & Lloyd's. What you'll bring We're looking for someone who has these abilities and skills: Desired Skills and Abilities: Technical Claims Handling - Significant Property claims experience, working knowledge of Lloyd's Claims Principles, Lloyd's regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within team, including provision of authority, team mentoring and reporting of trends. Influencing and Negotiation - Ability to coach the team to achieve required results, managing internal and external relationships proactively and overseeing ESS including influencing to ensure results are at a high standard. Ability to influence underwriters and the market, including handling complaints effectively as well as representing Property at key Management meetings. Critical and Strategic Thinking - Ability to manage resources including team workload allocation and pro active management of vendor relationships to deliver on Product strategy. Ability to take a pre emptive problem management, solution generation and resolution approach. Communication - Ability to convey information in a clear, concise way to team, senior management and peers. Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing and business development/retention activities. Organization - Ability to organize the team to ensure work is being done in the most effective way and SLAs are being met. Skilled at working independently with minimal supervision from manager. Continuous Improvement - Ability to look for ways to improve day to day work of direct report(s) and the Property Team. Identify areas where improvement requires and implement Continuous Improvement ("CI") measures with team, acting as a CI champion and ambassador. Analytic Skills - Possesses strong analytical skills and sound judgment. Leadership - Role models by setting a high bar for performance, engagement, and commitment. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and has the ability to lead. Data analysis - Poised using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analyzing problem areas including using data to manage experts. Change Management - Ability to implement change to achieve departmental strategy, including communicating change effectively and providing support to direct report(s) through the change curve. Project management - Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at us/inclusion and diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you . click apply for full job details