Inbound Sales Coordinator

Job Title: Inbound Sales CoordinatorLocation: Stockton-on-TeesSalary: £29,000 per annumHours: Monday to Friday, 9:00 am - 5:00 pm Are you a highly organised and customer focused professional with a passion for sales and delivering exceptional service? We're currently seeking an Inbound Sales Coordinator to join a market leading organisation. This is an exciting opportunity to join a high performing, fast paced team where you'll play a key role in managing inbound enquiries, coordinating appointments and supporting the sales process. You'll be instrumental in ensuring a smooth and positive customer journey from first contact through to completion. Your Duties as Inbound Sales Coordinator will include:

• Act as the first point of contact for customers and external suppliers, delivering an outstanding customer experience.
• Manage inbound enquiries and efficiently book appointments inline with service level agreements.
• Conduct outbound follow ups to re engage leads to maximise conversion opportunities.
• Coordinate diaries and schedules to ensure smooth operational flow.
• Handle incoming leads and guide them through the journey.
• Provide clear product information and support customers with finance applications and payments.
• Maintain accurate CRM records, ensuring data integrity and reporting accuracy.
• Support customer feedback processes and contribute to continuous service improvement.

Experience Required:

• Previous experience in a customer service, inbound sales or sales support role.
• Strong communication and telephone skills with the ability to build rapport quickly.
• Experience managing diaries, appointments and coordinating schedules.
• Proven ability to work towards KPIs and service level agreements.
• Highly organised with excellent attention to detail and the ability to prioritise workload.
• Comfortable using CRM systems and Microsoft Office.
• A proactive, team oriented approach with a passion for delivering exceptional customer service.

This is a fantastic opportunity to join a well established, customer focused organisation that values performance and teamwork. You'll be part of a supportive environment with the chance to make a real impact on both customer experience and business growth. In return, you'll receive a competitive salary of £29,000 per annum plus fantastic benefits. APPLY TODAY!Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.