Commercial Operations Administrator

Commercial Operations Administrator

Location: TamworthSalary: Up to £35,000 (negotiable)Hours: Full-time, 40 hours per week

About the Role

We're working with a well-established and growing organisation operating in a fast-paced, product-driven environment. The business prides itself on accuracy, efficiency, and strong customer relationships, with a real focus on delivering a reliable, high-quality service.

They are now looking to appoint a Commercial Operations Administrator to join the team in a pivotal, hands-on role. This position sits at the heart of the business and plays a key part in ensuring that commercial, operational, and financial processes run smoothly and accurately.

What You'll Be Doing

This is a varied role covering commercial administration, stock control, invoicing, credit control, and logistics coordination.

Commercial & Administrative Support

• Preparing and managing customer contracts and associated documentation
• Maintaining accurate, well-organised commercial records
• Providing day-to-day administrative support to the commercial function

Stock Control & Reporting

• Inputting and maintaining accurate stock data within internal systems
• Monitoring stock levels and investigating discrepancies
• Producing regular stock reports and supporting stock audits

Invoicing & Credit Control

• Raising invoices accurately and in a timely manner
• Ensuring invoices align with contracts, orders, and dispatch information
• Monitoring outstanding payments and following up with customers
• Producing aged debtor reports and escalating issues where required

Dispatch & Logistics Coordination

• Preparing dispatch documentation such as delivery notes and packing lists
• Coordinating transport bookings and delivery schedules
• Tracking shipments and resolving any delays or issues

Customer Liaison

• Acting as a key point of contact for customer queries
• Providing updates on orders, deliveries, and account status
• Building and maintaining professional, long-term customer relationships

What We're Looking For

Essential

• Proven experience in an administrative, commercial support, operations, or stock control role
• Strong organisational skills with excellent attention to detail
• Experience with invoicing and/or credit control processes
• Confident using Microsoft Office, particularly Excel
• Able to manage multiple tasks and deadlines in a busy environment

Desirable

• Experience using ERP or stock management systems
• Exposure to logistics, dispatch, or supply chain processes
• Background in a commercial or operations-led environment

The Person

This role would suit someone who is:

• Highly organised and methodical
• Proactive and comfortable working with autonomy
• Detail-focused, with a strong sense of responsibility
• Adaptable and reliable in a fast-moving business

What's on Offer

• Salary up to £35,000, depending on experience
• A stable, growing organisation where your role has real visibility and impact
• A varied position with genuine ownership of key processes
• Hybrid working can be offered for the right individual once established