Job Description
Income Officer To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs.
Income Officer To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations.
Income Officer To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies.
Income Officer To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department.
Income Officer To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation.
To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures.
When required, to attend Professional's Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required.
Experience of providing an effective advice service to members of the public
Experience of implementing an equality and diversity approach to service delivery
Experience of working in a team
Experience of working in a demanding frontline customer service environment.
Experience of working with vulnerable customers and providing appropriate support
Experience of working with homeless customers and those in housing need
Experience of carrying out interviews, investigations, negotiations
Experience of successfully working to performance targets and deadlines
