Job Description
Sales Administrator & Service Manager
About the Company
My client is a well-established UK engineering organisation specialising in advanced test and motion simulation technology. They supply highly technical systems to global customers and are known for their long-standing reputation, precision engineering and supportive, close-knit team environment.
Overall Purpose of the Role
To support the Sales, Service and Marketing functions by coordinating the day-to-day operations of the sales office. This includes preparing timely quotes, supporting parts and service revenue growth, managing sales administration processes, and coordinating trade shows and exhibitions. The role ensures that all enquiries and opportunities are handled efficiently and professionally.
Reports to: Director of Sales & Marketing
Main Duties & Accountabilities
Sales & Service Support
- Prepare timely quotes for parts, service and support contracts
- Handle internal sales enquiries and assist with support contract renewals
- Proactively follow up with customers to help drive service and parts revenue
- Field incoming sales calls and manage associated documentation
Sales Administration
- Maintain CRM updates and reporting
- Complete and manage tender documentation
- Coordinate the distribution of sales tools including templates, price lists and marketing collateral
- Support routine administrative duties within the sales office
Marketing & Event Coordination
- Organise trade shows and exhibitions, including venue bookings, logistics and shipment of materials
- Support website administration alongside internal teams and external contractors
Project Coordination
- Support multiple concurrent projects, ensuring deadlines are met
- Act as a primary point of contact for internal teams for documentation and project requirements
- Record and distribute minutes and action points from monthly sales meetings
Compliance & Documentation
- Review customer terms and conditions to identify obligations or risks and raise them appropriately
- Liaise with internal departments, suppliers, subcontractors and distributors
Travel
- Travel to customer and contractor sites within the UK when required
Skills & Experience Required
- Experience using CRM systems (e.g. Salesforce)
- Background in sales office administration
- Experience organising trade shows or exhibitions
- Strong proficiency in Microsoft Word, Excel, PowerPoint and Outlook
- European language skills advantageous
