Office Manager

Reed in Middlesbrough are currently representing a Teesside based client who are looking for an experienced Office Manager to join their team ASAP!

My client offers many benefits, these include:

• 25 days holiday plus bank holidays PLUS your Birthday off
• Hybrid working - 3x days office, 2x days home (working a Wednesday in the office)
• Bring your DOG to work day! Well behaved dogs of course .
• 2x paid days per year to volunteer at your chosen service
• Enhanced Maternity and Paternity & Enhanced compassionate leave
• Death in service
• Ongoing training and development plans
• Social events throughout the year with team building days out
• Following successful probation after 4 months you will also be entitled to Vitality Health and Medicash alongside leasing a brand new electric car saving you around 40%-50% motoring costs each month with a salary sacrifice
• Free onsite parking
• Monday - Friday, 9 - 5 - 1 hour for lunch!

As the office manager, you will be responsible for managing and supporting the customer experience and internal sales departments to ensure a positive customer journey. You will play a pivotal part in supporting the CEO and the daily operations of the business.

Duties include:

• Deliver exceptional sales and customer service to external stakeholders and customers.
• Build and maintain collaborative, supportive relationships with internal teams.
• Create, maintain, and continuously update development plans for direct reports.
• Conduct quarterly performance reviews with team members.
• Provide departmental updates and insights to the Senior Leadership Team.
• Lead personnel management activities, including recruitment, training, and supervision of administrative staff.
• Ensure all departmental Standard Operating Procedures are kept up-to-date, accessible, and fully compliant.

Successful candidate:

• Strong managerial capabilities with the ability to optimise departmental performance.
• Outstanding communication skills, with the ability to inspire and motivate both customers and colleagues.
• Demonstrates analytical thinking, commercial awareness, and a proactive problem-solving approach.
• Driven, resilient, and goal-focused.
• Proven experience in managing customer and supplier relationships.
• Skilled in negotiation and influencing across multiple stakeholder groups.
• Highly organised, motivated, and able to work effectively under pressure.
• Customer-centric, with experience delivering excellent service in a fast-paced environment.
• Eagerness to develop knowledge of the company, market, and products to enhance customer experience and support personal growth.
• Forward-thinking and proactive in identifying opportunities for improvement.
• Takes ownership and approaches challenges with a solutions-focused mindset.

This role is to start ASAP - what are you waiting for? APPLY today to avoid disappointment!