Allocation Assistant

As an Allocation Assistant, you'll be the welcoming first point of contact for students and visitors, supporting the full application and room allocation process. This is an exciting opportunity to work in a busy, service-driven environment where no two days are the same - especially during the summer allocation peak.

Client Details

Our client is a well-established and highly regarded educational institution based in London. Known for delivering an exceptional student experience, they provide high-quality residential and support services to a diverse and international student community. You'll be joining a friendly, collaborative team that plays a key role in helping students feel welcome, supported and settled.

Description

Key Responsibilities:

• Provide a friendly and efficient front-of-house service for visitors, callers and students.
• Support the full student application, allocation and waiting list process.
• Assist with contract transfers, reapplications and room moves throughout the year.
• Manage enquiries via phone, email, post and in person in line with service standards.
• Maintain accurate records using systems such as StarRez and SharePoint.
• Deliver reception cover as required.
• Work calmly and professionally during peak periods with high enquiry volumes.
• Maintain awareness of wider Housing Services activities to resolve and triage enquiries.
• Follow and promote all organisational policies, including Dignity at Work and Equal Opportunities.
• Support general administrative duties as needed by management.

Profile

Person Specification:

Essential:

• Strong communication and customer service skills
• Ability to stay calm and organised under pressure
• High attention to detail and accurate data entry skills
• Confident using IT systems (e.g., databases, spreadsheets, email)
• Professional, patient and culturally aware when dealing with diverse audiences
• Flexible approach to working hours during peak demand

Desirable:

• Experience in a customer-facing administrative role
• Familiarity with student accommodation or similar environments
• Prior use of StarRez (not essential)

Job Offer

• Opportunity to gain university sector experience
• Supportive team environment with full training provided
• Varied and people-focused work
• Excellent role to develop customer service and administrative skills
• Central London location