Scheduling Administrator

To ensure continuity of customer care and support to the companies' client base by utilising the various in-house systems, individuals, and departments.This position requires a dynamic and proactive person with a can-do attitude to assist the Service Delivery Team in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer "aftercare" are achieved to the required company standards.Main Duties and Responsibilities: Processing quotes for remedial and other PPM related work Logging, booking, and closing calls, PPM and remedial calls. Scheduling /co-ordinating engineers' jobs throughout the day and at the end of the day Processing of RAMS/Permits/Portals Order Processing with Suppliers and third parties raising PO's Tracking/updating escalation tracker. Updating customer trackers. Monitoring Engineer attendance for SLA's Sending daily schedule updates. Ensure any customer complaints are escalated Chasing engineers/Sub-contractors/LSPs for job updates Updating the CRM system with any relevant information Produce quotes in a timely manner, carrying out pre-checks before approval by the Reactive Field Line Manager or PPM Lead before being sent out if applicable. Attend internal, external meetings and training courses as and when required by Manager Infill for cards and sundries (Quotes, PO's, Orders, email comms) Any other relevant duties as defined by the ManagerKey Skills Required:Ability to work on your own without supervisionOrganisational SkillsGood numeracy skillsCommercial AwarenessFlexible, dynamic, adaptable with a can-do attitude.Knowledge of CRM SystemsAbility to work to deadlines. This may require working later than the given working hours to ensure that engineer/customer requirements are completed.Flexible working hours as and when requiredPerson Specification - Essential Knowledge Skills and ExperienceThe ability to work with initiative and confidence, and have an enthusiasm for customer service and sales-related workExperience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlinesOrganisational abilitiesA sharp eye for detailAbility to follow any verbal or written instructions accuratelyExcellent written and oral communication and negotiation skills with the ability to deal with external customers, colleagues and outside agencies at all levels.Good numerical skillsGood keyboard and computer skills, including familiarity with standard MS Office applications, in particular Excel and Word.Ability to work as part of a teamDesirable Knowledge and Skills: Experience of working within a Sales/Office environment. Experience of working within a Customer Care/Helpdesk environment Experienced and familiar with the operation of a "CASH" mentor or similar CRM system. Experienced coordination of sales staff, engineers - both service and installation across the UK. Experience of invoicing and handling of relevant purchase orders Experience of working as a team member or alone Experience of MS Office packages, Excel, Word and OutlookWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk