Customer Success Executive

Customer Success Account Handler

• Location: Needham
• Job Type: Full-time
• Salary: £28,700 (DOE)

• Working Hours: 08:00am - 5:00pm, Monday to Thursday (30-minute unpaid lunch break) and 08:00am - 12.30pm Friday

We are seeking a proactive and dedicated Customer Success Account Handler to join our team. In this role, you will be instrumental in delivering a highly responsive service to our customers, ensuring their satisfaction and loyalty by managing their enquiries and sales orders efficiently. This position is perfect for someone who thrives in a dynamic environment and is committed to achieving the company's annual targets.

Day-to-Day of the Role:

• Provide a professional, customer-focused service, always willing to go the extra mile to ensure high levels of customer satisfaction.
• Respond to customer queries through various communication channels such as Teams, phone, email, and post.
• Manage incoming calls and emails promptly and efficiently, building sustainable relationships and trust with customer accounts.
• Provide accurate, valid, and complete information by adhering to the correct processes and methods.
• Proactively promote the company's product range to the existing customer base, with opportunities for additional training.
• Attend client meetings as necessary to help build and maintain relationships.
• Update computer-based systems (Membrain/Nulogy) efficiently and accurately.
• Handle administrative tasks such as creating new product codes, booking deliveries, arranging transport, and liaising with the production team on delays.
• Assist the Compliance Manager with customer complaints and ensure timely resolution.
• Produce reports and conduct data analysis as required.

Required Skills & Qualifications:

• Proven experience in customer service or a similar role.
• Strong administrative skills and proficiency in relevant software applications.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and remain flexible with responsibilities.
• Capability to build rapport and trust with customers and maintain strong working relationships.
• Attention to detail and a high level of accuracy in all aspects of administration and customer handling.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.
• Holiday - 22 days per year, plus Public/Bank Holidays

To apply for the Customer Success Account Handler position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.