Services Coordinator

Reed Business Support are recruiting for a Services Coordinator on behalf of our valued client, an international financial services organisation specialising in innovative and ethical cash-flow management solutions.

This Services Coordinator opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Services Coordinator, you will play a vital role in supporting the wider team, managing client accounts, and ensuring the smooth running of daily operations.

• Managing a portfolio of client accounts, updating and monitoring cases using Salesforce

• Contacting clients and customers via telephone and written communication regarding overdue payments

• Negotiating and agreeing sustainable payment plans

• Maintaining accurate and detailed records of all communications

• Preparing regular account-level reports and supporting the manager with ad-hoc administrative tasks

• Acting as a key point of contact for internal teams, clients, and external partners

• Delivering exceptional customer service and ensuring all queries are resolved promptly and professionally

• Experience within a similar administrative, coordination, or customer support role

• Strong communication and negotiation skills

• Highly organised with excellent attention to detail

• Confident using Microsoft Office and CRM systems (Salesforce desirable)

• Proactive, team-focused, and able to manage multiple priorities

• Proficiency in English is essential; additional languages such as Italian or German are advantageous

• Competitive salary aligned to local financial-services employers

• Private health insurance

• 25 days annual leave plus bank holidays

• Modern office environment with nearby transport links

• Ongoing training and development within a growing international business

• Supportive team culture with opportunities for progression

• Employee wellbeing initiatives

If you are interested in this Services Coordinator position, please apply today. Reed Business Support look forward to assisting you with the next step in your career.