Job Description
Service Coordinator (Scheduling) - Rochester
Reed Business Support are recruiting for a Service Coordinator on behalf of our valued client based in Rochester. This Service Coordinator opportunity is ideal for an organised, proactive individual who thrives in a fast-paced service environment. As the appointed Service Coordinator, you will play a vital role in coordinating engineers, managing scheduling demands, and supporting the smooth running of operations.
About the Role:
• Managing daily service scheduling for a team of engineers and field staff• Acting as a key point of contact for customers, suppliers, and internal teams• Allocating jobs, monitoring workloads, and ensuring deadlines are met• Maintaining accurate service records, job sheets, and system documentation• Supporting wider teams with workflow, reporting, and general coordination• Delivering exceptional customer service and demonstrating a professional approach at all times
About You:
• Experience in a similar role - scheduling, coordination, or service administration desirable• Strong communication and interpersonal skills, both written and verbal• Highly organised with excellent attention to detail• Confident using Microsoft Office and service/CRM systems• Able to multitask, work to deadlines, and adapt in a busy environment• A proactive, team-focused approach with a strong customer service mindset
Benefits: • Free on-site parking• 25 days holiday plus bank holidays• Regular training and development to build technical and coordination skills• Modern office facilities and a supportive team environment• Company pension scheme• Opportunity to work with a well-established Rochester-based business with an excellent reputation in the service/engineering sector
If you are interested in this Service Coordinator role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.
