Property Operations Manager

If you're looking for a new experience, and you're used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe's largest conservation charity.

We're looking for a Property Operations Manager for our property portfolio in Carmarthenshire & Ceredigion (Dinefwr, Llanerchaeron and Dolaucothi Goldmine), with responsibility for the daily operations of these busy and much-loved National Trust sites, and for introducing improvements to make it as welcoming as possible for everyone.

Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn y atodiadau.

What it's like to work here

As a Property Operations Manager, you'll help care for our special places across Carms & Ceredigion. Based primarily at one site, you'll also support several others, working closely with your General Manager, consultancy colleagues and Trust specialists to maintain high standards in conservation, visitor experience, volunteering and operations.

You'll join a collaborative, purpose driven team of staff and volunteers who are passionate about creating memorable experiences. You'll champion our values, being inclusive, welcoming, forward thinking and proactive.

Your days will be varied, from solving practical issues and engaging with visitors to planning ahead and supporting colleagues. You'll play a central role in a fast paced, friendly and committed property team.

Some weekend and evening work will be required.

What you'll be doing

You'll work collaboratively with your colleagues - particularly those in visitor experience team, programming and facilities - to run the visitor operations here. Together, you'll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves.

You'll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed.

In your position in the leadership team, you'll be involved in the strategic direction of the whole place. From time to time, you will stand in for the General Manager to run the place or attend external partner meetings in their absence. And you'll be expected to work some weekends and evenings, as required.

Who we're looking for

We'd love to hear from you, if you have:

• experience in operational management within heritage or customer-facing environments
• leadership ability to coach, motivate and develop diverse teams
• proven record of delivering high quality visitor or customer experiences
• experience managing budgets, contracts and small projects
• excellent people skills and ability to build strong relationships with staff, volunteers and stakeholders
• understanding of health & safety, compliance and effective risk management
• strong communication skills, including presenting, influencing and engaging diverse audiences
• willingness to work towards Welsh fluency

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places