Sales Administrator

Sales Administrator & Support

• Annual Salary: £25K-£30K DOE
• Location: Sevenoaks
• Job Type: Full-time

Join a great client of ours as part of the Sales Administration & Support team, where you will play a crucial role in enhancing the sales process and customer experience. This position is ideal for individuals who are keen to advance their career within a company that values internal promotion and employee growth.

Day-to-day of the role:

• Answer customer calls and emails, providing detailed information and building engagement.
• Qualify inquiries to assess customer needs and book surveyor visits accordingly.
• Ensure a professional and friendly customer experience from the first contact.
• Assist surveyors by preparing and calculating quotes based on their measurements and recommendations.
• Send quotes to customers in a timely and professional manner.
• Follow up with customers via phone and email to encourage order placement.
• Accurately update customer details, sales progress, and appointment schedules in the CRM system.
• Maintain spreadsheets and records to ensure sales data is organised and accessible.
• Support the sales team with general administrative tasks to improve efficiency.
• Track outstanding quotes and proactively contact customers to drive conversions.
• Provide ongoing support to customers, addressing any concerns or questions.
• Guide and support customers in the showroom, providing advice and ensuring a high level of service.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive and able to work independently as well as part of a team.
• Experience in a sales or customer service role is preferred.
• Proficiency in using CRM systems and Microsoft Office.
• Ability to work flexible hours, including at least 2 Saturdays per month.

Benefits:

• 28 days paid holiday (including bank holidays).
• Onsite car parking.
• Staff discounts on all products.
• Fantastic facilities with a good social atmosphere.
• Regular social team events.
• Company Pension Scheme.
• Great career growth opportunities as part of a larger group of companies.

If this role is of an interest, please apply right away.