Sales Administrator

About the Role

We are looking for a highly organised, detail-focused Sales Coordinator to join our growing team. This is a key role supporting our Sales and Transport departments to ensure smooth day-to-day operations and exceptional service for our customers.

If you enjoy working in a fast-paced environment, have strong administrative skills, and thrive on keeping things running efficiently, this role could be perfect for you.

Key Responsibilities

Sales & Administration Support

• Input data accurately into company systems and software.
• Assist the Sales, Transport & Admin teams with orders, quotations and system updates.
• Support customer service activities including product enquiries, order queries and quotations.
• Ensure all customer complaints and credit notes are processed promptly and recorded correctly.
• Help monitor customer accounts to maintain existing business and promote additional product sales.
• Distribute documentation and paperwork as required.

Customer Interaction

• Handle telephone and email enquiries in a calm, professional and friendly manner.
• Conduct proactive telesales calls in line with the marketing plan, recording activity as needed.

Operational Contribution

• Provide cover for colleagues within the department when necessary.
• Work in line with the Company Quality System, Staff Handbook and Health & Safety policies.
• Carry out any additional duties as required by the Sales Office Manager or senior team.

About You

We're looking for someone who:

• Has excellent organisational skills and can manage multiple tasks at once.
• Possesses strong data entry and clerical skills with high attention to detail.
• Communicates confidently and clearly, both verbally and in writing.
• Is familiar with general office procedures and administrative processes.
• Can work both independently and as part of a supportive team.
• Is proactive, positive and motivated to deliver great service.
• Experience with Xero and Google Suite is advantageous but not essential.
• Previous experience as a Sales Coordinator or in a similar role is preferred, but we welcome applications from candidates with transferable skills.

Why Join Us?

This is an exciting opportunity to become part of a dynamic, friendly and collaborative team where your contribution will make a genuine impact. If you have a passion for organisation, customer service and supporting operational success, we'd love to hear from you!