Job Description
Imaging Services Assistant
Location: Boston Spa (Free onsite parking ) Pay: £12.60 per hour (PAYE) Contract Type: Temp ongoing Working Pattern: Mon to Fri 8 - 4
About the Role
We're looking for a motivated, detail-focused individual to join our national institution clients Imaging Department. In this hands-on role, you'll help create high-quality digital assets for customer orders and internal use, ensuring that all collection items are handled with the utmost care and in line with conservation standards .
You'll also support Reading Room copy services and the document delivery operations - a great opportunity to develop skills across imaging, content handling and customer service.
Key Responsibilities
1. Imaging Services
- Support all aspects of the imaging process to meet productivity and quality standards.
- Handle collection items safely and in alignment with Conservation Standards .
- Complete end-to-end workflow tasks including:
- Content retrieval and assessment
- Image capture
- Post-processing
- Quality assurance
- Administrative tracking and auditing
- Keep imaging equipment operational, maintained and calibrated; report issues and liaise with engineers .
2. Reading Room Support
- Assist with self-service copying in Reading Rooms.
3. Document Supply Support
- Support activities such as printing, laminating and packaging as part of the document delivery service.
Main Tasks
- Produce digital images for customers following service-level agreements.
- Maintain high standards of content handling and conservation.
- Use BL systems (ABRS, ALEPH etc.) to process requests .
- Support the use and maintenance of the Digital Asset Management system (DAM).
- Meet individual KPIs and report any issues promptly .
- Retrieve and deliver collection items from storage areas.
- Liaise with Customer Services, Picture Library, Curators, Licensing and Preservation teams.
- Complete tasks such as metadata creation, database use and order reconciliation .
- Support despatch: packaging, electronic delivery, system updates and consumables stock control .
- Be willing to take on varied tasks and develop new skills to support departmental needs.
Essential Requirements
- Strong customer-service focus and the ability to translate needs into delivery .
- Good IT skills, including Microsoft Office and new software tools.
- Flexible, methodical and detail-oriented approach.
- Ability to work under pressure and meet deadlines .
- Understanding of continuous improvement and willingness to contribute.
- Positive "can-do" attitude .
- Adaptability to changing demands and tasks.
- Excellent communication skills.
- Strong interpersonal skills for effective teamwork.
- Ability to identify and escalate operational issues.
- Willingness to develop skills and undertake training in digital imaging .
Desirable Requirements
- Knowledge of copyright law relating to reproduction orders .
- Awareness of Library products and services.
- Experience in a fast-paced, customer-facing environment with conservation handling.
