Customer Service Administrator

Customer Service Administrator

Havant

Hybrid - 2 days a week in office

£25,000

Join Hyde as Customer Service Administrator.

The Role

As a Customer Service Administrator, you will be the first point of contact for customers reporting property repair issues. You'll handle repair enquiries, support customer satisfaction surveys, assist with complaints, and provide essential administrative support to the team. Your work will help ensure a smooth and seamless service for our residents while contributing to improvements in our processes and customer experience.

What You'll Do

• Take ownership of repair enquiries, ensuring swift, effective resolutions that put customers first.
• Collaborate with trades, contractors, and internal teams to proactively solve issues and keep services running smoothly.
• Support the resolution of complaints, contributing to fair outcomes and continuous learning.
• Maintain clear, accurate records that enable insight, efficiency, and excellent service delivery.
• Manage shared inboxes with pace and precision, ensuring seamless communication.

What We're Looking For

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• A passion for providing great customer service.
• Suitable for someone who has energy and looking to start their career within housing

About Hyde

At Hyde, we provide safe, affordable, and well-maintained homes to over 100,000 customers across London and the South-East. Our Property Services team ensures that homes are kept in great condition, and our customers receive the best possible service.

Why Join Us?

• Be part of a collaborative, values-driven team.
• Make a real difference to the homes and lives of our residents.
• Opportunities to grow and develop your career within Hyde.
• Work in a supportive environment that values employee wellbeing and development.

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.