Job Description
Operations ManagerDrive Operational Excellence Across a National Superstore Estate (Birmingham Based)
Up to £55,000 + excellent benefitsClear progression to Senior Group Operations Manager
This is an exciting opportunity for an experienced Operations Manager to step into a pivotal, high-impact role within a well-known, fast-growing high street brand. Based in Birmingham, the role sits within a multi-site retail and distribution environment and offers the autonomy, scope and senior visibility to make a real difference.
About the Role
You will lead operational standards and performance across a nationwide estate of large-format Superstores. Working closely with the Group Operations Director and supported by the COO, you'll bring clarity, consistency and accountability to an operational landscape spanning retail, sales, warehousing and distribution.
Your remit includes group-level leadership, compliance, brand standards, logistics oversight, performance measurement and the delivery of multi-site projects. You'll also lead a capable management team to ensure strong execution across all locations.
Key Responsibilities
Operational Leadership
- Setting consistent operating standards across Superstores
- Supporting Store Directors and embedding best practice
- Regular branch visits to provide hands-on guidance
- Overseeing asset management, maintenance and facilities
Brand Standards & Merchandising
- Owning brand standards across retail and bulk trading
- Ensuring accurate merchandising and promotional activity
- Conducting reviews and driving continuous improvement
Warehousing, Logistics & Distribution
- Senior leadership of central warehousing and transport
- Ensuring efficient goods-in, storage, picking and distribution
- Improving workflow, service levels and cost control
Compliance & Risk
- Overseeing Health & Safety and Food Safety
- Embedding robust audit frameworks and due diligence
- Maintaining audit readiness and documentation
Performance Measurement
- Developing KPIs across standards and operational execution
- Benchmarking sites and identifying improvements
- Leading structured improvement plans
Project Management
- Delivering key operational projects across the Group
- Leading refurbishments, system changes and process redesign
- Ensuring changes deliver measurable benefit
People Leadership
- Leading a team including Compliance, Distribution and Operations support
- Driving accountability, clarity and high performance
- Supporting succession planning and developing future leaders
What We're Looking For
- Strong, proven experience in multi-site operations
- Ability to define and implement standards at scale
- Skilled at analysing performance and driving improvement
- Confident communicator able to influence senior leaders
- Hands-on, pragmatic and commercially focused
- Excellent project management capability
- Passion for developing people and building strong teams
- Retail or food industry background is highly beneficial
Why This Role Stands Out
This isn't a role where you inherit a perfect operation - it's a role where you build one. If you're motivated by structure, improvement and delivering results across multiple sites, this is a chance to step into a dynamic, high-visibility role within a thriving organisation.
Apply now to explore this opportunity.
