Customer Support Team member

• Annual Salary: £26,300 p/a plus bonus
• Location: Belvedere/ Erith Kent
• Job Type: pm Monday - Friday

Join our friendly, people-first company as a Customer Support Administrator. This role is perfect for someone who thrives in a supportive team environment and excels in administrative tasks and customer communication. You will be at the centre of customer interactions, ensuring all enquiries are handled with accuracy and care.

Day-to-day of the role:

• Process customer orders received via email and online portals.
• Respond to customer queries through email and live chat.
• Prepare and send accurate quotes.
• Handle product conversions and sample requests.
• Support delivery projects and roll-outs.
• Act as a key contact when internal sales staff are unavailable.
• Liaise with different departments to resolve customer issues quickly.
• Keep systems updated and complete daily administrative tasks.

Required Skills & Qualifications:

• Strong background in administration or customer support.
• Confident in handling order processing and quoting.
• Excellent written communication skills for email and live chat.
• Highly organised with great attention to detail.
• Able to multitask and stay calm in a busy environment.
• Friendly, helpful, and positive attitude.
• Good IT skills and quick to pick up new systems.

Benefits:

• 25 days holiday plus bank holidays.
• Annual bonus scheme.
• 5% employee / 7% employer pension contribution.
• Up to 70% staff discount.
• Private medical care including optical, dental, mental health, and more.
• Free drinks, fruit, parking, EV chargers, and breakout spaces.
• Ongoing training and development opportunities.
• Warm, supportive, people-first culture.

To apply for this Customer Support position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role: