Job Description
Assistant Manager - Premium Living Residence
Birmingham City Centre Up to 34,000- 38,000 + 10% Bonus
Are you a hands-on leader from hotels, hospitality or retail looking for your next step - with more balance, more ownership, and a genuinely exciting environment?
This is a brilliant opportunity to step into a premium, design-led residential building and play a key role in delivering a five-star living experience for residents.
You'll be joining a fast-growing, award-winning operator known for creating high-end living spaces with a strong focus on service, community and experience - think hospitality-level service within a residential setting.
If you enjoy being at the heart of operations, leading from the front and creating exceptional customer experiences - this could be exactly what you're looking for.
The Role
As Assistant Manager, you'll support the overall running of the building, working closely with the General/Building Manager to ensure everything runs smoothly day-to-day.
This is a hands-on, visible role - perfect for someone who enjoys being on the floor, supporting their team and making things happen.
Key Responsibilities
- Support the day-to-day operation of a premium residential building
- Deliver a five-star resident experience at every touchpoint
- Lead from the front, supporting and motivating the on-site team
- Oversee front-of-house, resident services and daily operations
- Assist with move-ins, resident engagement and community events
- Handle resident queries, feedback and issue resolution
- Support health & safety, compliance and building standards
- Assist with reporting, admin and operational processes
About You
You might currently be working as a:
- Assistant Manager / Duty Manager / Supervisor (Hotel or Hospitality)
- Retail Assistant Manager / Store Manager
- Front Office Manager / Guest Services Manager
- PBSA / Build-to-Rent Assistant Manager
You'll be:
- Highly organised and hands-on
- A natural people leader with strong communication skills
- Passionate about service and creating great experiences
- Calm under pressure and solutions-focused
- Ambitious and keen to progress within a growing business
What's On Offer
- 35,000- 38,000 basic salary (DOE)
- Annual bonus
- 28 days holiday (including bank holidays)
- Your birthday off every year
- Pension scheme
- Employee perks & wellbeing support
- Clear progression within a fast-growing, premium brand
